Academic Services Administrator (City of Westminster)

Department:  Registry

Location: London, Leeds, Birmingham and Manchester (On-Site)

Type of Contract:  Permanent/Full-Time 

Salary: £27,500

Our Vision:  Changing Lives through Education

What We Do: Our Registry department supports every stage of the student journey but managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high quality experience of all our students. 

The Role: As an Academic Service Administrator, you will play a vital role in shaping the student experience by delivering exceptional administrative support and ensuring smooth academic operations. You will be acting as the vital link between faculty, students and institutional success. If you are passionate about higher education, thrive in fast-paced environment and want to make a genuine impact in education, why don't you apply now and help us create a positive academic journey for every student!

The Academic Services Administrator will provide support to all staff within the Academic Services Team and wider Registry Team. You will be responsible for specific administrative support within the area of Academic Services.

This role is not eligible for visa sponsorship!

What the role involves:

• Processing student withdrawals, interruption of studies, cancellations etc within the agreed time scales to ensure departmental KPIs are met.
• Update the Student Record System on a daily basis, ensuring accuracy of the data being inputted.
• Support Enrolment activities for all partners. 
• Support the administration for the preparation of Assessment Boards.
• To deal with queries by telephone, letter, e-mail and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.
• Inputting of board outcomes onto Student Records System.

About You:

• Higher Education experience
• Customer/student focused approach.
• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
• Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff
• Good attention to detail
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines.
• Willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site
• Ability to handle confidential and sensitive information, within the requirements of GDPR
• At peak periods there may be a requirement to work flexibly as necessary and a willingness to travel between GBS sites as required.

Desirable: 

• A can-do attitude with well-developed problem-solving skills
• Ability to use initiative and judgement to resolve matters.

What we offer:

• Time off that fits your lifestyle - 33 days' annual leave (including bank holidays), 1-day extra day of leave per year of service (up to 5 days), and Buy/Sell additional holidays (up to 5 days)
• Opportunities for growth - Tuition reimbursement for career development courses, wide variety of training courses and support with FHEA application
• Pension Scheme and Flexible Benefits (via salary sacrifice) - Cycle to Work, Workplace Nursery, Tech, Health, Dental and Life Assurance schemes, Women's Health scheme (via Hertlity) and much more
• Discounts, Perks and Employee Assistance: Perks@Work discounts platform, Employee Assistance Programme (EAP), discounted gym membership, eyecare vouchers and much more
• Reward for your impact - annual salary increase reviews, annual discretionary bonus, £500 award employee referral scheme

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.