Senior Broker Support Technician

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Do you have a strong understanding and experience in the end to end processing of insurance premiums? If so, you could be just what we are looking for. We are currently seeking an experienced technician to join the Gallagher Broker Support Team within our Technical Operations Division.

Our ideal candidate will be able to demonstrate the highest level of professionalism and technical support within their respective team, Gallagher business units and/or associated clients and markets. Create timely and accurate accounting transactions and premium signings in accordance with our defined Service Level Agreements.

This is a fully remote UK position

• Have an excellent level of Technical Insurance knowledge and the associated complexities to be able to both process and support the business in technical capacity, delivering a high quality service to clients whilst remaining compliant with Company Policy and external regulation.
• Providing support & assistance to the Gallagher Service Centre team in India.
• Working understanding of the financial aspects of the end to end premium process, creating timely and accurate accounting transactions using the Gallagher core processing system (Global XB).
• Strong understanding and experience working with the Bureau (Xchanging as was now DXC) in the workings of accounting and settlement (A&S) protocols and activity as they relate to the function of premium process and signings
• The role includes working with our Accounting and Credit Control Team, with accountability to support to clear all Financial Disciplines (bad debt, unallocated cash, uncollected brokerage, held funds, funding and signings) assigned to them in accordance with internal SLA’s or escalated accordingly.
• Extensive understanding of Market Reform Contract (MRC).
• Demonstrates a working knowledge of Line Slips & Binding Authorities
• Attend business unit, client, underwriter or market meetings, providing technical input where required.
• Demonstrate a working understanding of all the resources available in relation to current Tax and VAT requirements associated to the successful completion of day to day activities.
• To coordinate and report where required the tracking of revenue at business unit level.
• Provide oversight and technical support to managers and team members across all locations to improve business knowledge, capability and enhance personal development.
• Provide Technical Audit support where required

• Proven experience working within a Lloyds Insurance market
• Experience in processing Line slips & Binding Authorities
• Experience in the use of Lloyds Crystal or TMF systems for Insurance Tax (preferable but not essential)
• A-level or equivalent standard of education (preferable)
• Attention to detail and accuracy
• High level of accountability
• Self-motivated and able to work with a degree of autonomy.
• Strong computer skills and aptitude to learn bespoke packages
• Robust verbal and written communication skills
• Demonstrates high degree of problem solving
• Work under some pressure at peak periods maintaining order control‎ and quality out puts
• Ability to be able to manage own priorities and know when to escalate ‎non routine issues
• Demonstrates positive and tenacious attitude and can do behaviour with strong accountability
• Ability to develop and sustain relationships at all levels allowing the opportunity to influence outcomes
• Eligible to work in the UK
• Willing to work in an agile environment

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.