Workshop Manager

Role Overview

We are currently seeking an experienced Workshop Manager to join Citygate, the largest Volkswagen Group dealership in Europe, and a flagship Volkswagen site. This is a high-profile role managing a multi-brand operation across Volkswagen, ŠKODA and CUPRA, within the largest dealership in the group.

You will be responsible for planning and coordinating workshop activity to meet customer requirements, maximise utilisation and profitability, and lead a large team of Technicians. Working closely with the Aftersales Manager, you will play a key role in delivering exceptional quality, efficiency, and customer care.

Key Responsibilities

As Workshop Manager, your responsibilities will include:

• Controlling the flow of work through the workshop to ensure repairs are completed within agreed timescales
• Driving workshop productivity and efficiency, with a target of 100% utilisation
• Leading, motivating, and communicating effectively with all members of the workshop team
• Scheduling work based on customer requirements, technician availability, job complexity, and parts availability
• Actively controlling costs relating to labour, time, and materials
• Coordinating workshop activity to ensure all agreed work is delivered to manufacturer standards
• Liaising with Aftersales to order parts and notifying customers upon arrival to minimise work-in-progress and stock holding
• Reporting additional damage identified during vehicle inspections and ensuring appropriate documentation is completed
• Completing MPIs, servicing, and repairs when required, in line with manufacturer standards
• Identifying opportunities to sell additional products and services, and promoting current offers
• Champion a positive, compliant, and safety-focused workplace culture
• Supervise, train, and mentor technicians and apprentices
• Provide exceptional customer service and resolve escalated concerns

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Electric Vehicle (EV) Training levels 1- 4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

As a Workshop Controller, you will ideally have the following skills and attributes:

• Previous experience working as a Workshop Controller
• Strong managerial skills and be able to prove you can control a workshop of Technicians efficiently.

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.