Op Model Lead (FTC)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.


Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the role:

Whilst we have had a lot of success over the past 10 years, and have grown exponentially, we need to make changes to the way we work if we’re going to achieve this vision. With that in mind, we are embarking on our biggest ever period of transformation - investing time and money to connect consumers, our clients and our partners to each other, and to the elevated experiences they want and expect from us. As part of this, we are require an Op Model & Change Lead to support in the delivery of key initiatives in our Transformation portfolio.

The Op Model and Change Lead role is pivotal in ensuring the successful implementation and execution of change management strategies across Collinson’s programmes

and will also lead in aspects of organisational design for specific initiatives. The key responsibilities include:

1. Leading and overseeing the delivery of effective change management efforts across programme and business teams as initiatives move through the stages ofscoping, design, execution, and closure. This could include managing Change Managers within relevant projects to ensure alignment with programme objectives.

2. Monitoring change impact within the programme and driving change management activities, while proactively identifying and escalating risks and issues to

ensure successful delivery.

3. Engaging and communicating with key stakeholders to raise awareness and understanding of upcoming changes within the workstream, collaborating with

communications and project teams to enhance visibility across Collinson International.

4. Driving the adoption of standardised change management methodologies and tools provided by the TMO to ensure consistency and best practices across the programme.

5. Actively contributing to a Change community of practice, fostering the sharing of insights, lessons learned, and continuous improvement of Collinson’s changenmanagement capabilities.

6. Lead all aspects of organisational design for specific initiatives, making sure proposed design enables Collision to be: highly effective; efficient; competitive andndeliver business priorities (projects).

7. Working with the Programme Manager, the P&C Business Partner, the business leaders, own and embed organisational design interventions to improve then organisational shape and size.

8. Provide specialist support to business leaders and P&C BP's in defining the best target operating model and organisational design, leveraging existing job banding and architectural framework to ensure Collinson is optimised for performance and effectiveness, with appropriate spans and layers.

9. Ongoing evolution of smarter/agile working.

10. Leverage analysis and modelling to inform future decisions, targets and KPIs, drawing on internal and external benchmarks to identify trends and opportunities for performance improvement.

Skills

· Op Model Design

· Change Management

· Cultural awareness and sensitivity

· Communication and stakeholder management / influencing

· Project, programme and portfolio management · Agile product delivery · Cross-functional working

· Training and development

· Problem solving and analysis

· Ability to deal with ambiguity

· Commitment to continuous learning

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]