Account Manager (Client Services) - Finchley

Account Manager (Client Services)

Due to extensive growth, Fusion Consulting Group are looking to recruit an Account Manager. Our mission is to disrupt the disjointed Professional Services space.

The group has several subsidiaries ranging from Tax, Accounting, Legal, Financial Services and Executive Recruitment.

This role will report directly to the Head of Client Services and will be based out of our head office in Finchley, North London.

Job Summary

The Account Manager will be responsible for looking after a mixed client portfolio incorporated of both small-to-medium entrepreneurial businesses and private clients/international high net worth individuals. They will be required to maintain an excellent relationship with these clients, whilst also ensuring internal departments are collaborating effectively.

It will be important to identify opportunities across other areas of the business for the client – upselling and cross-selling when appropriate – and making introductions when necessary. Retention of clients is key, but growing the revenue of each client is also crucial.

Total client satisfaction is at the heart of what we do.

Responsibilities

Provide strong account management to key clients, acting as the main and focal point of contact

Create a deeper understanding of clients’ business strategy

Ensure clients get maximum value from Fusion and client satisfaction remains high

Maintain MS Dynamics for accurate reporting

Account Planning for 360 clients

Introduction to new services when applicable

Manage project expectations and issues

Produce and update client matrix

Upsell and Cross sell

Bespoke marketing strategy to clients

Client relationship building through calls, meetings and entertaining

Weekly 360 meetings with Heads of Departments

Provide additional support to department Heads

Desired Skills and Experience

Must have previous account management experience, ideally within professional services

Knowledge of CRM systems is desirable

Excellent telephone and written communication skills

Basic MS Office, including Excel, Word and Outlook skills is essential

Ability to interact professionally with clients, able to prioritise workload and be self-sufficient whilst also working in a team environment

What we Offer

Basic Salary of up to £40,000pa

Additional commission (paid monthly)

An additional day off for your Birthday every year

Excellent training and development opportunities

Private medical insurance

Group life insurance

FusionPoints bonus scheme

Job Type: Full-time, Mon-Fri 9am to 5pm

Job Location:

Finchley, N3

Email: [email protected]

About Fusion Consulting Group:

Fusion is a multi-discipline consulting practice assisting entrepreneurial businesses and private clients by delivering an end to end solution throughout their business journey.

Fusion crafts client solutions using its in-house team of highly skilled consultants with a diverse range of expertise within International Taxation, Company Accounting, Digital Marketing, IT Strategy, Business Advisory, Legal Services and Financial services ensuring a joined up approach and seamless client experience.

Equal Opportunities

Fusion Consulting Ltd is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status