Mortgage Administrator

To provide administrative and sales support to financial advisers and their team to ensure clients receive a 5 star service from start to finish. Providing support to clients after a mortgage application has been submitted by ensuring all documents are compliant and liaising with mortgage lenders.

Hours: Monday-Friday 8.30am-5:30pm

Location: Hampton Hill

Salary: £26,500-£28,000 DOE

Key Responsibilities

• Checking files to ensure all documents provided are compliant, under FCA regulations

• Liaise between lenders, solicitors, advisers and clients

• Acting as the main point of contact for mortgage progression through to offer

• Ensuring the products selected remains the best for our client

• Follow up and chase Mortgage Reviews

• Organising calls for clients due for a re-mortgage to retain existing business.

Requirements

• Good working knowledge of Microsoft word, Excel and outlook

• Well-spoken with excellent knowledge of the English Language

• Confident telephone manner

• Excellent time management skills with ability to prioritise and organise own workload

• Ability to work under extreme pressure to meet deadline
  

Skills

• Excellent attention to detail

• Highly organised

• Team player, flexible and keen to get involved in a number of different tasks

• Friendly and Polite with a positive “nothing is too much trouble” approach

• Self-motivated and able to work alone

• Committed to providing excellent customer service

What We Offer:
- Progression: Fast-track growth within the property industry, with clear development pathways.
- Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
- Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
- Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
- Additional Perks: Beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
- Give Back: Paid day off to volunteer at a charity of your choice.