Head of Operations (Maternity Cover) - London

Job Opportunity: Head of Operations (Maternity Leave Cover)
Location: City of London
Contract Type: Fixed-term (Maternity Cover)

Salary: £52,000 - £55,000

Are you a dynamic and strategic operations leader with a passion for place-making and stakeholder engagement? Do you want to play a pivotal role in shaping some of London’s most iconic districts? Join us as Head of Operations and help drive the success of two vibrant Business Improvement Districts – Aldgate Connect BID and Cheapside Business Alliance.

About the Role

We are looking for an experienced and energetic Head of Operations to oversee the delivery of our ambitious business plans and lead the day-to-day running of both BID organisations. This is a high-impact role, managing projects, people, and partnerships to enhance two of London's most exciting destinations.

You will work closely with key stakeholders, including local authorities, business leaders, and community groups, to deliver a dynamic programme of events, public realm improvements, and strategic initiatives that support Aldgate and Cheapside as flourishing, 24/7 urban hubs.

Reporting Structure

• Reports to: BID Director
• Line Manager to: 2 BID Coordinators
• Key peers: Head of Marketing & Events, Head of Placemaking
• Additional reporting: Primera Corporation Director

Key Responsibilities

• Lead and manage the BID operational teams to deliver high-quality services in line with strategic goals
• Oversee project and event delivery, ensuring impact, creativity, and alignment with business plans
• Drive strong stakeholder engagement, acting as the voice and representative of the BIDs
• Manage financial planning and budgeting, ensuring value for money and high collection rates
• Develop business cases, monitor KPIs, and implement continuous improvement processes
• Represent the BIDs at public meetings, events, and policy consultations
• Champion inclusivity, sustainability, and innovation across all projects

What We’re Looking For

• Proven experience in a senior operations or programme management role
• A strong understanding of Business Improvement Districts or similar partnership models
• Demonstrated success in stakeholder engagement, team leadership, and cross-sector collaboration
• Excellent project management, budgeting, and communication skills
• Strategic mindset with the ability to manage complex, multi-stakeholder environments
• Strong understanding of placemaking, regeneration, public realm, and local authority structures
• Experience in a fast-paced, delivery-focused environment

Desirable Skills & Qualifications

• Relevant professional qualification or equivalent experience
• Knowledge of CDM, planning, transport, and public sector policy frameworks
• Familiarity with Excel, Word, PowerPoint, and CRM/database systems
• Experience managing events, contractors, and urban initiatives
• Comfortable attending early morning and evening events when required

This is a rare opportunity to influence real change in the heart of London. You’ll be joining a committed, creative and collaborative team working at the cutting edge of urban place-making. If you’re ready to take on a strategic leadership role that makes a tangible difference to business communities and the people who live, work and visit these areas – we want to hear from you.

Other job titles relevant to this role are: Director of Operations, Deputy Executive Director, Director of Mission Support. We welcome applicants with experience under any of these or related titles.