Partner Success Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Partner Success Managers (PSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Partner Success Managers support the Agency Partner Program's mission to help our partners and their clients (Klaviyo customers) grow, by coaching and enabling our Agency Partners to deliver exceptional service to their clients.  We are looking for a PSM who is passionate about customer success while providing a great experience to agency partners and their clients (Klaviyo customers) as they scale their businesses with Klaviyo.

Responsibilities : 

• Establish yourself as the trusted advisor for 40-60 agency partners
• Collaborate closely with the Partner Managers as a partner team to provide a world-class experience to our agency partners
• Support agency partners in a variety of growth stages to help deliver value to their end clients through product knowledge and strategic guidance 
• Work to set priorities with partners based on their business goals as well as overall partner client health and performance
• Act as an internal advocate for agency partners, providing feedback to leadership, product, and partner marketing based on partner needs
• Quickly become an expert in the Klaviyo product and marketing automation

Preferred Experience and Skills:

• 2+ years CSM experience managing client relationships with customers, partners, or third-party vendors
• 2+ years experience in SaaS, marketing automation or ecommerce
• Proven track record of coaching and influencing clients/partners to leverage recommendations to achieve goals
• Ideally an understanding of the Agency world and/or experience working within or with Marketing/ECommerce Agencies
• Strong business acumen and desire to understand how businesses operate within a larger ecosystem
• An ability to adapt in a quickly changing environment with changing priorities  
• Strong organizational, project management and problem solving skills
• Excellent communication both written and verbal skills

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.

Base Pay Range in Local Currency:

£59,200—£88,800 GBP

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice and here (FR).