Senior Debt Advisor

Community Links is a hub tackling health and social inequality in East London and beyond. We work alongside the community helping people of all ages reach their full potential. We take our local knowledge of what works to influence national decision making. We are proud to be part of Catch22. 

Catch22 is a social business which design and delivers services that build resilience and aspiration in people and communities. We believe that people can thrive when they have a good place to live, good people around them, and a fulfilling purpose.  We call these our '3Ps'.

If you share our values and commitment to transforming people’s lives, get in touch!

Job Description

We are looking for a Senior Debt Advisor to join our energetic and growing Advice Service Team that supports over 3000 clients a year. You will provide clients with an exceptional advice offer, including complex finance and debt casework. Community Links debt advice is FCA registered.

As Senior Debt Advisor you will:

• Provide high-quality debt advice, including complex casework in accordance with Financial Conduct Authority (FCA) guidelines, and refer them on to relevant support systems where appropriate. 
• Provide an adaptable approach for clients by providing contact with them via face-to-face meetings, email, phone calls, etc.
• Work collaboratively with the advice team, as well as internal teams at Community Links and the wider Catch22 group.
• Provide relevant support to clients so they gain a better understanding of debt management. 
• Manage a case load of service users and ensure that all records are up-to-date.

Qualifications

Candidates must have:

• Qualified Debt Relief Order (DRO).
• Educated to degree level or relevant advice/ advocacy qualification.
• Understanding of the voluntary sector and, in particular, knowledge of the strategic and policy environment in which the advice sector operates.
• Volunteer management (recruiting, onboarding and day-to-day management).

Additional Information

Place of work : Community Links offices (105 Barking Road) with a minimum of three days a week in the office.

Hours of work : Full-time, 37 hours per week

Salary/Grade : £35,875 per annum / Practitioner

Reports to : Housing Solicitor and Advice Programme Manager

Level of screening : Enhanced DBS

*This role is subject to an Enhanced DBS and MoJ checks.
*This is a community-based role, with travel across various delivery and training sites across London.

Remote working : Please note, in the main, remote working does not apply to this role.

Benefits:

• 28 days annual leave + bank holidays, rising to 33 days with service.
• Pension scheme with matching contributions of up to 4%.
• Discounted shopping opportunities.
• 1 or 2 work from home days can be granted as part of these roles for admin purposes however, not contractually obliged but part of our wellbeing support. 

See the benefits of working for Catch22 here .

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.