SVP Retail

• A global information business are recruiting a newly created SVP Retail.
• A strong retailer from a sales , marketing or transformation background.

About Our Client

A media and information organisation with a strong direct to consumer proposition.

Job Description

Strategic Leadership

• Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct-to-consumer pathways.
• Identify and capitalize on new growth opportunities in retail markets

Operational Excellence

• Optimise the retail end to end customer journey devising and implementing go to market readiness in a largely untapped space.
• Implement standardised processes to ensure consistent customer experience including category management and key word allocation - driving the discoverability of content for the consumer.
• Develop and monitor key performance indicators for retail

Team Leadership

• Build, develop, and lead high-performing retail operations teams
• Establish clear performance expectations and accountability measures
• Foster a culture of innovation, collaboration, and customer-centricity
• Provide mentorship and professional development opportunities for team members

Financial Management

• Oversee retail P&L responsibility including revenue growth, cost management, and profitability
• Work closely with Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin.

Customer Experience

• Design and implement customer experience strategies that drive loyalty and repeat business
• Utilise customer feedback and market research to continuously improve retail offerings
• Ensure seamless integration between physical and digital retail experiences
• Develop innovative approaches to enhance customer engagement and satisfaction

The Successful Applicant

• Product Innovation & Development : Proven track record in launching and scaling new product lines across diverse markets.
• Revenue Optimisation : Deep expertise in identifying and activating commercial levers to drive sustainable growth.
• Strategic Partnerships : Experience building and managing both internal alliances and external partnerships to unlock value.
• Channel Strategy : Skilled in leveraging multiple commercial channels; ideally with omnichannel experience.
• Leadership & Team Building : Demonstrated ability to build, inspire, and lead high-performing cross-functional teams.
• Global Perspective : International experience preferred, with a nuanced understanding of regional market dynamics.
• Customer-Centric Mindset : Holds exceptionally high standards, with a luxury-brand level of attention to detail and customer experience.
• Feedback-Driven : Actively seeks and integrates feedback to improve outcomes and team performance.
• Innovative & Strategic : A forward-thinking strategist who brings fresh ideas and challenges conventional norms.
• Influential Communicator : Diplomatic and persuasive, able to champion the voice of the consumer across the organisation.
• Agility in Complexity : Thrives in ambiguity and complexity, with experience navigating matrixed, high-growth environments undergoing transformation.

What's on Offer

Competitive package

Opportunity to innovate and lead change in a dynamic market segment.

Contact

Nia Trussler

Quote job ref

JN-082025-6809572