Cleaner

The Cleaner/Porter is responsible for maintaining high standards of cleanliness, hygiene, and presentation throughout the Ismaili Centre and supporting operational tasks such as porterage and event setup. This role ensures a welcoming, safe, and well-maintained environment for all users and visitors.

• Perform daily cleaning of all areas, including offices, meeting rooms, washrooms, kitchens, and public spaces.
• Ensure floors, surfaces, and fixtures are cleaned and maintained to institutional standards.
• Carry out deep cleaning tasks as scheduled (e.g., carpets, windows, high-level dusting).
• Monitor and replenish consumables (soap, paper towels, toilet rolls) promptly.
• Assist with moving furniture, equipment, and supplies as required.
• Support event setup and breakdown, including preparing and displaying refreshments, arranging chairs, tables, and AV equipment.
• Follow COSHH guidelines for handling cleaning chemicals and equipment.
• Report any maintenance or safety issues immediately to the Head of Properties.
• Respond to ad-hoc cleaning or porterage requests promptly.
• Support sustainability initiatives (e.g., waste segregation, recycling).

Skills, Qualification and Experience:

• Previous experience in cleaning and/or porterage roles preferred.
• Knowledge of cleaning techniques, materials, and health & safety standards.
• Ability to lift and move furniture and equipment safely.
• Reliable, punctual, and able to work independently or as part of a team.
• Flexible approach to working hours, including evenings and weekends as required.
• Effective communication skills and a professional, courteous manner.

Person Specification:

• Professionalism: Demonstrates integrity, reliability, and respect in all interactions.
• Attention to Detail: Maintains high standards of cleanliness and presentation.
• Teamwork: Works collaboratively with colleagues, volunteers, and event teams.
• Adaptability: Responds positively to changing priorities and schedules.
• Commitment to Service: Upholds the values and ethos of the Ismaili Centre in all duties.
• Discretion: Handles information and interactions with confidentiality and sensitivity.

Working Conditions:

• Physical Requirements: Frequent standing, bending, lifting, and moving furniture and equipment.
• Environment: Indoor work with occasional outdoor tasks (e.g., entrance areas, roof garden).
• Exposure: Use cleaning chemicals and equipment; appropriate PPE will be provided.
• Hours: Normal hours are variable , and are an average of 44.5 hours per week to be worked over a shift pattern.
• Flexibility: to attend other hours including evenings, weekends, and occasional public holidays to support events and institutional programs(remunerated).
• Emergency Response: May be required to assist during urgent situations (e.g., spills, last-minute event setups).