HR Operations Advisor - FTC

Directorate HR

Contract type/Duration FTC until September 2026

Band 2.1

Salary £32,000 - £47,000

Reports to Head of HR

Location London or Milton Keynes

The role

The HR Operations Advisor role is responsible overseeing all compliance aspects of the employee lifecycle, managing the HR information system as the HR technical queries point-of-contact, and identifying and delivering improvements to operational processes.

This role represents the organisation for new starters and sets the tone for the experience they will have at Connected Places Catapult and is responsible for providing excellent customer service while efficiently addressing and queries from colleagues and managers.

This role is pivotal in ensuring that colleagues are paid accurately and is the key contact with the finance team, responsible for ensuring the HR operational process is delivering information in a timely and accurate manner.

· Responsible for accurate processing of all reward activities, in accordance with payroll and benefit provider schedules. Creating and maintaining team level processes and improvements to ensure colleagues are paid in an accurate and timely manner. Working with colleagues within the finance team to resolve any queries.

· Ensuring accurate and up to date information is available to all colleagues, responding to incoming queries to the HR Inbox, taking lead to resolve and escalating issues where appropriate.

· Supporting managers in aspects of people management matters in line with legislation, policy and procedures to support and develop them in their role.

· Advising managers and employees with queries on policies, procedures, terms and conditions of employment and legislation.

· Identify, contribute and lead where appropriate to the ongoing improvement of HR initiatives policy and processes.

· Maintain the Wellbeing Hub, working with other departments to ensure the cyclical events are organised and relevant

· Contribute to wider HR projects to ensure continuous development of a quality HR Service across the business.

· Collation, correctly inputting and checking all information relating to the employee lifecycle. This involves ownership and documentation of the end-to-end or part of a defined process for new starters, leavers, job changes etc with responsibility to improve processes within the team to improve colleague experience.

· Ensuring employee files and records are accurate, up to date and GDPR compliant. Producing relevant organisational templates and individual correspondence for the HR team and/or the business to ensure colleagues are advised and sign to accept any changes to their terms or role and following up where necessary.

· Ensuring all employee changes are processed in the HR system and acting as the main point of contact for colleague queries. · Regularly running system reports always ensuring accuracy of HR data.

· Working with the other team members to maintain the organisational chart, ensure it is always up to date and accurate. · Supporting the wider HR team in ad hoc or cyclical activities and undertaking any other reasonable duties to support the Catapult in achieving its strategic outcomes and ensure effective business operations.

· Ensuring an ethos of equity, inclusivity and diversity underpin your work activity, contributing to inclusive innovation across all Catapult activities.

· You may be required to undertake any other reasonable duties to support the Catapult in achieving its strategic outcomes and ensure effective business operations

Requirements

Previous experience of working in an HR team with responsibility for HR records compliance and exceptional attention to detail is required for this role which is critical within a high performing and friendly team

· Experienced super-user of HRIS systems, especially back-end set up, change management and optimization

· Exceptional attention to detail and enjoys working within a structured process framework

· Excellent customer service skills with focus on timely query responses within SLAs

· Previous responsibility for HR records compliance (Including right to work checks and contractual change records)

· Able to prioritise a busy workload

· Aware of legal obligations regarding data privacy and the need for discretion and managing sensitive data in a confidential way

· Gets work satisfaction from seeing a job finished and done well

· Credible to work with and represent HR to the business

· Proactive problem solver

· Proficient in Microsoft Excel, Word and Teams

Benefits

• 9 day fortnight for everyone, we have a full company shutdown every other Friday.
• 23.5 holiday entitlement for everyone, with pro-rata calculations for part-time employees, along with a Christmas shutdown period for additional days off.
• Competitive pension, up to 10% company contribution to help you save for your future.
• Two paid days of volunteering leave per year (pro-rata for part-time employees) to support charitable activities.
• Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members.
• Cycle to Work Scheme encouraging a healthy and sustainable commute.
• Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well-being.
• Payroll Giving scheme, allowing regular charitable contributions from pre-tax income, maximizing the impact of your donations.
• Discounts and offers from a wide variety of retailers , enhancing your purchasing power and providing savings opportunities.
• Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates – provides employees with free, expert mortgage advice and end-to-end mortgage support from the application process through to completion.

Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.