Estates Services Manager

Job Title: Estates Services Manager

Location: Stockwell, London, SW9

Salary: £45,000 - £50,000 per annum

Job Type: Full Time, Permanent

About SW9 Community Housing:

SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Network Homes. With a turnover of £11m, and rising, and in excess of £150million of inward investment provided by Sovereign Network Group (SNG) with ambitious plans for the future, and we want a like-minded visionary to join us on this journey.

About the role:

We are seeking a proactive and experienced Estates Manager to take a leading role in delivering high-quality estate services across our housing portfolio. The ideal candidate will bring a strong background in estate or facilities management within the housing or property sector, with a proven track record of maintaining safe, clean, and well-managed communal environments.

You will have excellent leadership and communication skills, capable of managing in-house teams, while also overseeing external contractors to ensure high standards and value for money. A solid understanding of health and safety compliance, contract management, and customer service excellence is essential.

Role Purpose:

• Lead the effective management and maintenance of the SW9 estate, ensuring communal areas, grounds, streets, and associated facilities are clean, safe, and maintained to a high standard.
• Deliver a first-class estate service through proactive management of in-house cleaning and grounds maintenance teams, as well as oversight of relevant external contractors.
• Ensure all estates, public spaces, and property assets are maintained in a safe, tidy, and welcoming condition.
• Oversee health and safety across all estate areas, ensuring full compliance with legal and organisational standards.
• Lead, develop, and motivate estates staff to build a high-performing, skilled, and engaged team.

Other key aspects of the role involve:

• Estates Management
• Staff Management
• Health & safety
• Resident Engagement
• Financial Management
• Complaints Management
• Contract Management

About you:

Education:

• Degree-level or good standard of education or equivalent through relevant training/experience commensurate to the role
• Relevant housing qualifications - CIH (Level 4 desirable) Willingness to undertake
• Evidence of working within social housing continuous, challenging, and relevant professional development

Experience, Knowledge & Skills:

• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility
• Demonstrate evidence of building and maintaining effective, productive relationships with key stakeholders
• Up-to-date knowledge of legislative frameworks, regulatory requirements, and key issues relevant to the post
• IOSH or NEBOSH certification
• Management experience in Housing and Estate Management
• Proven track record in service improvement
• Experience of Estate Management within Social Housing (desirable)
• Excellent analytical skills to identify a range of issues from information gathered
• Proven ability to work under pressure, adapt to changes in circumstances, and to be resilient and remain optimistic in the face of adversity
• Experience of managing conflicting views in a confident, assertive, and diplomatic manner
• Experience with service charge setting and recovery
• Excellent people management skills with the ability to manage staff through change
• Excellent written communication skills sufficient to write detailed reports, letters and emails
• Excellent listening skills to understand issues raised by a wide variety of customers and callers
• Ability to develop and deliver innovative solutions to problems
• Ability to work with Microsoft Office applications such as Outlook, Excel, and Word.
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility
• Must be able to demonstrate the ability to manage a team's performance in order to meet targets
• Ability to motivate and lead a team to deliver objectives and targets
• Strong verbal communication skills and the ability to adapt this approach for different audiences
• Excellent listening skills to understand issues raised by a wide variety of customers and callers
• Ability to use initiative while working within guidelines
• Excellent time management skills and able to prioritise, plan own workload and show flexibility

Benefits:

• A defined contribution Pensions Scheme (employer 5 % up to 8%)
• 5 x annual salary life assurance cover
• 27 days annual leave entitlement
• Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
• Medicash Health assured with various health benefits

Please click on the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of; Estates Manager, Property Manager, Property Services Manager, Commercial Property Manager, Estate Manager, Building Services Manager, Senior Property Coordinator, Senior Facilities Manager, Property Services Management, may also be considered for this role.