Support Analyst - FIX, SQL, Linux
Job Overview The primary responsibilities of the Technical Operations Analyst will be maintaining and running client exchange platforms.
The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work. Responsibilities and Duties- Responsible, along with other operations analysts, for the day-to-day management of the exchange platforms
- Provide 1st line support to connected clients
- Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms
- Support the build-out and configuring of new exchange platforms
- Take a lead role in technology client support, including platform delivery management, support and knowledge transfer
- Raise and deploy changes to support the day-to-day running of multiple exchange platforms
- Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
- Be a subject matter expert of the exchange platforms offered from a technological perspective
- Take part in release review meetings prior to upgrades
- Actively raise and pursue improvements and changes that will benefit the team and the wider ecosystem
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