Global Social Community & Insights Lead
- Leading and evolving the global social community strategy across platforms including Instagram, TikTok, Threads, YouTube, Facebook and Reddit - ensuring every interaction strengthens brand love and advocacy.
- Championing community-first thinking, bringing real audience insights into campaign planning, creative development, and brand storytelling.
- Owning brand voice and engagement, working closely with social customer service teams to deliver consistent, authentic, and culturally relevant conversation with our global audience.
- Overseeing community management - nurturing existing fans, identifying new advocates, and driving initiatives that grow and energise our social following.
- Owning global social reporting and insights - delivering regular reports that translate data into actionable recommendations
- Monitoring cultural and social trends, identifying opportunities for the brand to show up meaningfully in moments that matter.
- Leading the social escalation process by actively identifying potential brand risks on social media and ensuring timely escalation to leadership and key stakeholders.
- Collaborating cross-functionally with brand, creative, and digital teams to ensure insights drive decisions and community perspective shapes campaigns.
- Experience in social strategy, community management, and social insights, ideally in a global brand environment.
- Expertise in multi-platform storytelling and adapting content for Instagram (Stories, Reels), TikTok, YouTube, Facebook, X, Threads, and emerging channels.
- A strong track record of building and engaging online communities through authentic, culturally relevant content.
- A skilled communicator who is confident in presenting strategies, creative concepts, and results to stakeholders at all levels.
- The ability to combine creative concepts with analytical thinking to drive brand and commercial impact.
- A strong understanding of Sprinklr (or similar tools) and the ability to translate metrics into meaningful stories.
- Hybrid working
- Welcome to the family free pair of Docs
- 65% off all Docs
- Award-winning ‘Buy As You Earn’ Dr. Martens share plan
- Private healthcare
- A dedicated culture team
- 2 paid volunteer days per year
- Amazing Camden based offices with roof terrace overlooking the canal
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