Pay Team Administrator

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

At Daisy, we’re always growing and expanding our teams, enhancing our product offerings, and increasing our customer base. By working closely with major networks and suppliers, as well as through strategic acquisitions, we continuously create exciting new opportunities to support UK businesses.

Job Description

Salary: £23,809.50 per annum
Location: London
Working Hours: Monday to Friday 9:00 - 17:30 (37.5 hours)

To provide world class customer service while supporting the sales and support channels, working within a set KPI. Dealing with daily customer queries and processing changes required whilst engaging internal colleagues, suppliers, and customers where appropriate.

• Work as part of a team to ensure calls from customer, sales and support channels are answered within internal and external compliance guidelines
• Speak and resolve customer queries relating to terminal or banking queries. Raising any changes to relevant partners or merchant banks 
• Resolve queries relating to change of bank/ change of entity, cancellations, terminal swap outs
• Ensure all queries are dealt with promptly and professionally
• Ensure data is always captured accurately
• Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.

• Carry out any ‘ad hoc’ assignments as and when required.
• To be compliant with health and safety company policy and legislation.

Qualifications

• Be driven to focus energy and passion on serving our internal & external customers.
• Able to use initiative to find ways to resolve problems and deliver.
• Excellent communications skills; verbal and written.
• Enthusiastic and willingness to learn about Daisy products and adaptable to business change.
• Experience of dealing with customers, internal colleagues, and suppliers in relation to orders.
• Has a keen eye for detail with a flexible approach to the job in hand.
• The ability to work under pressure and multitask and not drop the ball.
• Must be well organized and able to work to deadlines and manage own tasks efficiently.
• Strong team player but able to work independently and take ownership for own workload

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

Here’s what we offer:
25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
An extra day off on your birthday or if you're getting married
£500 referral bonus – bring great people, get rewarded!
Professional development – training and support to help you grow
Eye care vouchers and discounted Medicash membership for healthcare savings
Sim deals for you and your family/friends
Exclusive discounts and savings at over 1,200 retailers

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