Casual Sales Assistant - Millwall FC Fan Store

Role Purpose:

Casual Retail Store Assistant are responsible for carrying out the front-line selling effort, driving sales revenue for the organization, creating the ultimate experience for our fans, as well as maintaining excellent retail standards through the back-of-house operations.

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Casual Retail Store Assistant will drive results through effective communication and a demonstrated ability to work as a member of a winning team!

Casual Retail Store Assistant will usually be expected to work a part-time schedule which can include days, nights, and weekends.

Responsibilities:

• Greet fans and ask questions to help make their shopping experience an enjoyable one

• Make recommendations based on observations and conversations with fans

• Help execute a brand connection by ensuring fans enjoy a seamless shopping experience

• Maintain sales floor and/or stockroom standards with an eye to detail

• Process sales transactions via the Fanatics Point of Sale System (POS)

• Housekeeping, cleanliness, and general standards

• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented

• Perform additional responsibilities as directed by the management team

Experience & Knowledge:

• Past experience working in retail or sales preferred

• Ability to work independently and responsibly in a fast-paced environment

• Availability to work extended hours on game days and during events

Job Knowledge, Skills and Abilities:

• Possess a fun, professional demeanour

• Demonstrated ability to build product knowledge of Team/League inventory

• Demonstrated ability to work as a member of a team in fast-paced environments, servicing a diverse fan base

• Ability to maintain high standards of organization and cleanness

• Proven ability to overcome obstacles while maintaining a positive, can-do attitude

• Strong verbal communication skills