IT Support Level 3 Apprenticeship - Jellycat

IT Support Level 3 Apprenticeship - Jellycat

Born in London. Loved worldwide. For a quarter of a century, we have shared the joy of Jellycat toys with people of all ages, across the globe. Over this time, our unmistakable characters have gained the affection of millions – and centre stage in many of the most prestigious stores across 77 countries. We have also become a major trendsetter on social media, featured in billions of hashtags. Today, we stand among the most loved and respected soft toy companies in the world. Our HQ, Jellycat Studios, is based in central London and from there we spread joy through toys, accessories, books, music, films and social media.

Responsibilities:

• Help quickly resolve service requests and incidents from end users.
• Fixing and moving PCs and printers.
• Data entry in relation to IT system support.
• Assisting IT service members with tasks.
• Shipping and procuring IT equipment.
• Patching and cabling across the IT estate.
• Supporting AV systems in meeting rooms.
• System performance checks and auditing including daily backup and security routines.

Desirable skills:

• Must be collaborative and prepared to work as part of a team, using their voice and insight as well as assisting or carrying out other duties during periods of high workload, sickness, holidays, and emergencies.
• The post holder will be a good problem solver, able to make decisions quickly within their remit and escalate issues quickly.
• The post holder will actively seek development opportunities, undertake self-study, acquire new knowledge, and suggest formal training requirements.
• The post holder will be seen as a proponent of change, utilising appropriate levels of governance in conjunction with the right pace for a fast-moving small business.
• The post-holder will be expected to contribute and produce suitable documentation to support knowledge management and training for broader audiences.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

37.5 hours per week.

Benefits

• Base salary + 10% annual bonus.
• Tech pack (laptop, phone etc).
• 25 days annual leave, plus bank holidays.
• Vitality premium healthcare (medical, dental, optical).
• Life assurance x4 salary.
• EAP programme.
• 5% pension contribution with Scottish Widows.
• £300 product allocation and 50% off thereafter.
• Private chef Monday, Tuesday and Thursday in the office.

Future prospects:

Potential for promotion to a full-time role on successful completion of the apprenticeship.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.