Operational Resilience & Chief of Staff Office Leader, Director - Global Bank

About the Role

A new opportunity has arisen for an experienced professional to lead operational resilience initiatives and support branch-level governance within a leading international Corporate & Investment Bank. This is a First Line of Defence role with a wide scope, covering risk assessment, governance oversight, and cross-functional coordination.

The successful candidate will play a key role in embedding a robust resilience framework across the UK Branch, while also providing critical support to the Risk Board and business leadership. This role requires strategic oversight, hands-on project execution, and strong engagement with internal stakeholders across business and control functions.

Key Responsibilities

Risk Assessment & Controls

• Analyse risk indicators (KRIs, risk assessments) and escalate material risks or trends.

• Lead monthly control campaigns and quality assurance activities.

• Challenge the effectiveness of existing controls and guide remediation efforts.

• Monitor and escalate risk events, ensuring timely resolution.

Governance & Supervision

• Ensure local governance and supervision frameworks meet regulatory standards.

• Support and facilitate key forums such as the UK Risk Board and Control Committees.

• Oversee intragroup service SLAs and manage policy/procedure reviews.

• Maintain oversight of supervisory requirements and escalate gaps accordingly.

Operational Resilience & Coordination

• Embed resilience frameworks into business and control processes.

• Coordinate initiatives to strengthen the UK Branch operating model.

• Provide business management support to the UK banking teams.

• Manage branch-wide assessments, crisis readiness, and resilience reporting.

Other Duties

• Engage with second and third lines of defence, and Head Office functions.

• Manage ad hoc strategic projects and initiatives.

• Ensure ongoing compliance with FCA Conduct Rules and internal risk frameworks.

What We’re Looking For

• Strong knowledge of financial products, front-to-back processes, and banking operations.

• Experience in operational resilience, operational risk, or crisis management.

• Excellent communication and interpersonal skills.

• Strong analytical, planning, and coordination capabilities.

• Ability to translate technical detail into strategic insights for senior management.

• Proactive, autonomous, and pragmatic approach to problem-solving.

• Team-oriented and able to coach others across departments.

Ready to drive resilience and governance in a complex, fast-paced environment?
Apply now to play a critical role in strengthening operational integrity and supporting strategic leadership.