Graduate Housing Officer

Graduate Housing Officer
South East London (Southwark, Lewisham, Greenwich, Lambeth)
Up to £29,000

Hyde is looking for a Graduate Housing Officer to join our collaborative and values-driven team. This is a fantastic opportunity to start your career in social housing, with full training provided to help you build the skills and confidence needed to thrive in this rewarding role.

As a Graduate Housing Officer at Hyde, you will support our customers to live safely and independently while gaining hands-on experience across housing management. You’ll be at the heart of community impact—making a tangible difference to people’s lives while building a career with purpose.

Key Duties
• Conduct comprehensive monthly property inspections, reporting repairs and risks with detailed notes and photographs.
• Perform health and safety and fire safety compliance checks, following up on required actions.
• Ensure customer wellbeing through regular calls and visits, making referrals as appropriate.
• Act as the point of contact for customers regarding communal services and tenancy issues.
• Manage tenancies, anti-social behaviour (ASB), and neighbour disputes, referring to specialist teams as necessary.
• Lead the financial management of schemes, including reviewing service charge estimates and ensuring value for money.

Why Join Hyde?
Hyde manages and provides 40,000 homes to over 100,000 customers across London, the South East, and surrounding areas. Our mission is clear: by offering safe and decent homes, we empower our customers to thrive, enjoy their environment, and contribute positively to their communities. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Graduate Housing Officer we’re seeking someone who can bring:

• Proven experience in a customer service role (housing/property, retail, hospitality, or similar).
• Strong communication and interpersonal skills, with empathy and resilience.
• Organisational and time-management skills to handle multiple tasks effectively.
• A genuine interest in housing management, social work, or community development.

You will need to complete a psychometric assessment online before progressing to interview stage.

The Benefits of Joining Hyde
• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility
Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.