Retail Compliance Adviser (Payments & Accounts)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

At Investec, our Retail Compliance team plays a vital role in providing expert advice on regulatory and conduct risks associated with the products and services we offer. We are seeking a knowledgeable and passionate Retail Compliance Adviser to join our team and support our commitment to compliance excellence.

As the Retail Compliance Adviser (Payments & Accounts), you will deliver compliance advice on payments and transactional banking, focusing on key regulatory obligations such as Consumer Duty, Vulnerability, Product Governance, Financial Promotions, and Complaint Handling. You will work closely with various teams to ensure that our operations align with regulatory standards and best practices. The advice we provide concerns the regulatory and conduct risks associated with the business. We draw on our knowledge and experience of all relevant UK regulations that come down to us from our regulators (predominantly the FCA) to support the business whilst helping to ensure our clients are treated fairly and achieve good outcomes.

What you will be doing:

• Compliance Advice - Provide accurate, timely, and practical compliance advice on retail payment products and services, with a particular focus on current accounts and transactional features. This includes advising on the proposition, fair value and the treatment of clients holding these accounts.

• Risk Management - Identify and manage potential regulatory risks, ensuring that issues are escalated appropriately and that we maintain our commitment to treating clients fairly.

• Stakeholder Engagement - Collaborate with business partners to gather data for FCA reporting obligations and disseminate regulatory developments that impact the business.

• Policy Development - Assist in the development and maintenance of internal policies and procedures, ensuring they are aligned with regulatory requirements.

• Training and Representation - Support the creation and delivery of regulatory training and represent the bank at relevant industry meetings and groups.

What we are looking for:

• Regulatory Expertise - Strong knowledge of retail payment and account products, with an understanding of applicable regulations.

• Interest and experience - Experience in areas such as Consumer Duty, Vulnerability, Product Governance, Financial Promotions, and Complaint Handling.

• Analytical Skills - Ability to track changes in market legislation and communicate them effectively to stakeholders.

• Communication Skills - Excellent verbal and written communication skills, with the ability to convey complex regulatory information clearly.

• Advisory - Ability to effectively help co-ordinate the introduction of operational and regulatory changes to the business via advisory activities from a 2nd line perspective

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Here is a selection of what we offer;

Wellbeing

Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

Monetary

Non-contributory Pension & Discretionary Bonus

Life & Income Protection

Life Assurance, Critical Illness & Income Protection

Travel

Season Ticket Loan & Electric Vehicle Scheme

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.