Application Support Engineer
- Four or more years professional experience in a customer-facing technical support or engineering role
- Excellent verbal and written communication skills, with an ability to communicate technical concepts to non-technical users
- Strong analytical and problem-solving skills
- Experience working with SQL databases and REST APIs for debugging and reporting
- Proficiency in at least one programming language (preferably Python)
- Proficiency in Git for version control
- Acting as the first point of contact for technical queries from our B2B clients
- Proactively monitoring the day-to-day availability and health of both our internal and client-facing platforms
- Coordinating any response required to issues with the platform, taking ultimate responsibility for seeing incidents through to resolution
- Assisting with the technical onboarding of new B2B clients, helping them get up and running with our API
- Working to improve our ability to effectively support our platform, including improving our monitoring and alerting capabilities
- Innovating our support processes to drive better outcomes for our clients
- Everyone owns a piece of the company - equity
- Hybrid with 3 days a week in the office
- 25 days' holiday a year, plus 8 bank holidays
- 2 paid volunteering days per year
- One month paid sabbatical after 4 years
- Employee loan
- Free gym membership
- Save up to 60% on an electric vehicle through our salary sacrifice scheme with Loveelectric
- Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering
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