VM Coordinator

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

The Visual Merchandising Coordinator plays a key role in delivering exceptional visual standards across The Body Shop UK estate. Supporting the Visual Merchandising Implementation Manager and Head of Customer Experience, this role is responsible for coordinating the day-to-day execution of visual merchandising activity, ensuring campaigns, POS, print and in-store displays are delivered accurately, consistently and in line with brand standards.

With a particular focus on Central London, flagship stores and major UK cities, the role supports bespoke installations, maintains estate-wide visual hygiene, manages campaign print requirements and acts as a key point of contact for store teams. Through strong organisation, attention to detail and collaborative working, the Visual Merchandising Coordinator helps ensure every customer experiences a consistently high-quality and commercially effective store environment.

More about the role

• Support the delivery of visual merchandising campaigns across the UK estate, ensuring stores receive clear guidance, accurate materials and timely support.
• Coordinate campaign print requirements from briefing through to production and distribution, ensuring all materials arrive on time and are produced to the highest standard.
• Continuously review print requirements and identify opportunities to reduce unnecessary POS, improve sustainability and optimise campaign costs without compromising execution.
• Support the implementation of flagship, bespoke and high-profile visual installations, particularly across Central London and key UK cities.
• Conduct regular store visits to review visual standards, identify opportunities for improvement and support stores in maintaining excellent brand presentation.
• Maintain estate visual hygiene by ensuring stores have up-to-date campaign materials, replacing outdated POS and supporting consistent execution of brand standards.
• Respond promptly to store queries relating to visual merchandising, campaigns and POS, providing clear, practical guidance and escalating where appropriate.
• Build strong collaborative relationships with print suppliers and installation partners, helping ensure high-quality service, timely delivery and effective issue resolution.
• Support the creation and continuous improvement of campaign implementation packs, producing clear, simple step-by-step guidance that enables consistent execution across all stores.
• Work closely with the Visual Merchandising Implementation Manager and Head of Customer Experience to adapt global campaigns for the UK market, ensuring displays reflect customer needs, shopping behaviours and commercial priorities.
• Assist with the planning and coordination of campaign rollouts, store updates, seasonal changes and visual initiatives across multiple retail formats.
• Monitor implementation standards, gathering feedback from stores and identifying opportunities to simplify processes and improve consistency.
• Maintain accurate records of store concepts and furniture, campaign assets, POS inventory, print requirements and visual merchandising resources.
• Support the wider Customer Experience team with ad hoc visual merchandising projects, store openings, events and retail activations where required.

What we look for

• Experience in visual merchandising, retail operations or a customer-facing retail environment.
• A strong eye for detail and passion for delivering high standards of visual presentation.
• Excellent organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Clear written and verbal communication skills, with the ability to produce simple, engaging guidance for store teams.
• Strong relationship-building skills and confidence working with both internal stakeholders and external suppliers.
• Commercial awareness and an understanding of how visual merchandising influences customer experience and sales.
• A proactive, solutions-focused approach with the ability to identify opportunities to improve ways of working.
• Comfortable working both independently and collaboratively within a fast-paced retail environment.
• Competent using Microsoft Office applications, particularly PowerPoint and Excel.
• Willingness to travel regularly to stores across the UK, with a particular focus on Central London and major cities.
• Flexibility in working hours and patterns to accomodate installations and events.

Talent Drivers

Purpose

Personal Conduct

Leadership

Collaborative Skills

Commerciality