Homeless Housing Coordinator (SO2)

Job Category : Housing

Location : Options , Enfield Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £22.55

The Families & Singles Service was established to help applicants who are threatened with homelessness or homeless to sustain their present accommodation or move into suitable private rented accommodation. The Families & Singles Service will also work collaboratively with partners to improve resilience and housing sustainment, under Enfield’s Early Help strategy.

The Homeless Families & Singles team will provide expert advice, work closely and collaboratively with partners to prevent, or delay homelessness wherever possible, to stop people ending up in our temporary accommodation or on the streets.

The Homeless Housing Coordinator will sit within the Families , working closely within the courts, solicitors, and Enfield’s legal department to prevent homelessness.

You must have expert knowledge of welfare, homelessness reduction act, housing and homelessness policy and case law, legislation and practice, Courts, possession orders & evictions as well as specialist knowledge on homelessness decision making. You should also have knowledge of safeguarding vulnerable adults and children.

The Families & Singles Service was established to help applicants who are threatened with homelessness or homeless to sustain their present accommodation or move into suitable private rented accommodation. The Families & Singles Service will also work collaboratively with partners to improve resilience and housing sustainment, under Enfield’s Early Help strategy.

The Homeless Families & Singles team will provide expert advice, work closely and collaboratively with partners to prevent, or delay homelessness wherever possible, to stop people ending up in our temporary accommodation or on the streets.

The Homeless Housing Coordinator will sit within either Families or Singles Team, working closely within the courts, solicitors, and Enfield’s legal department to prevent homelessness.

You must have expert knowledge of welfare, homelessness reduction act, housing and homelessness policy and case law, legislation and practice, Courts, possession orders & evictions as well as specialist knowledge on homelessness decision making. You should also have knowledge of safeguarding vulnerable adults and children.

The main responsibilities of the Homeless Housing Coordinator will include:

• To provide excellent customer service to homeless applicants and key partners.

• To provide specialist homelessness casework to households, ensuring that all aspects of casework are carried out in accordance with legislation, strategies, policies and initiatives set out at the national, regional and local level – through effective and regular case work supervision, advice, guidance and support.

• Skilled use of all available homelessness prevention tools and collaborate with internal and external partners to improve outcomes for threatened with homeless/homeless applicants.

• Contribute to embedding safeguarding best practice across the wider Housing Advisory Service.

• Contribute to the overall service goal to reduce the number of households living in temporary accommodation by assisting them in challenging landlords & court possession orders.

Job Specifics – Experience, Skills, Knowledge & Abilities

Essential experience, skills and knowledge:

1. Significant experience of providing specialist homelessness casework to homeless applicants that may have complex needs
2. Significant experience of working collaboratively to improve outcomes for homeless that may have complex needs
3. Ability and experience to consistently deliver high levels of customer service to homeless applicants that may have complex needs

• Ability and experience of consistently achieving performance objectives in the provision of specialist homelessness casework
• Ability to contribute to the identification, dissemination and embedding of existing and emerging best practice within the team, and across the wider Housing Advisory Service
• Ability to effectively communicate with a range of stakeholders, including applicants, members, partners, and so on
• Significant knowledge of welfare, homelessness and housing policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service
• Significant knowledge of safeguarding best practice, including policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service