Housing Resolution Officer

SOLOS Consultants Ltd

Enfield, Greater London

Our Public Sector client is looking for a Housing Resolution Officers on a 3 month initial contract. We are looking for applicants who have a strong Housing background.

The core responsibilities of this role will include:

* We are an inbound Customer Service call centre dealing with all types of enquiries from members of the public.

* It is a very fast paced office, so we expect our staff to promote a positive attitude.

* Experience dealing working in a call centre.

* The ability to work to performance and quality standards always delivering excellent customer service.

* Candidates will have strong customer service skills and experience in working with Housing Repairs.

* Knowledge of Northgate Housing system is preferred but not essential or a have used a housing system.

Flexible working from home and office on a rota basis. Candidates will attend a 2 week training course both classroom and shadowing in the office and home.

The ideal candidate will be experienced in a Housing Resolution Officer role. You will have experience dealing with service users and also experience working with a number of other organisations including voluntary sector. You will have excellent communication and customer service skill as well as the ability to work under pressure.

This is a fantastic opportunity to join an established organisation on a long term contract

* £17.54 per hour PAYE + holiday pay

* £22.01 per hour on a Umbrella basis

Posted 2025-09-09

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