Head Concierge

In the heart of Mayfair at InterContinental London Park Lane , we fantastic opportunity to join the team as Head Concierge .

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

As Head Concierge, you will lead a team whose purpose is to deliver a seamless, personalised, and memorable guest experience from arrival to departure. A true ambassador of the hotel, local area, and the brand, you’ll ensure that every guest receives a genuine welcome and the highest level of service throughout their stay. Through strong internal and external communication, attention to detail, and anticipatory service, you’ll consistently exceed expectations and elevate the guest journey. This role is ideal for someone who lives and breathes hospitality, thrives in guest interaction, and brings not only operational excellence but a true passion for delivering world-class service.

What You’ll Do:

• Lead and inspire a world-class Concierge team with heart, humour, and precision.
• Deliver seamless, anticipatory service — from welcoming guests to arranging extraordinary experiences.
• Be a true ambassador of the hotel and local area, sharing insider knowledge and creating personalised itineraries.
• Recognise and reward our loyal IHG One Rewards and InterContinental Ambassador members.
• Collaborate with Front Office, Housekeeping, and F&B to elevate the entire guest journey.
• Bring fresh ideas to the table and stay ahead of luxury hotel and travel trends.

 What You Bring:

• 2+ years of experience as Head Concierge or similar in a 5-star luxury environment.
• Member of Les Clefs d’Or.
• Passion for service, storytelling, and exceeding expectations.
• Knowledge of Opera, ALICE, HotSOS, and a sharp eye for detail.
• Calm, confident leadership and a drive to develop and inspire your team.
• Possess a full UK driving license.

Why Join Us?

• Be part of a hotel that blends heritage with contemporary luxury.
• Work with a team that values creativity, curiosity, and genuine hospitality.
• Excellent benefits, training opportunities, and recognition programmes.
• The chance to shape the guest experience — and your career — in a truly special setting.

We are committed to offer and provide our Head Concierge with a competitive salary and a large range of benefits:

• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals on Duty
• We provide every employee company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
• Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days. 

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.