Key Account Manager

About our client
Our client is a leading software development and IT consulting company, providing end-to-end solutions to global clients across various industries. Headquartered in New York City, they specialize in delivering high-quality digital products by leveraging cutting-edge technologies such as AI, IoT, and cloud services.

Position overview
Our client is seeking an experienced Key Account Manager to manage and grow their existing Portfolio of clients in the UK market. You will be responsible for overseeing a diverse portfolio of clients across a range of industries and maturity, driving client satisfaction, and fostering long-term relationships with key clients.

As a Key Account Manager, you will play a critical role in ensuring the retention and growth of existing accounts whilst supporting the furtherance of our client's offering and position in the market.

Key responsibilities

• Ensuring client needs are met and trust is established and grown.

• Demonstrated experience in growing a portfolio through upselling and cross selling including identifying opportunities.
• Developing account specific strategies and growth plans integrating data and market insights and identifying strategic expansions.
• Proactive management of potential account risk and formulation and execution of mitigation strategies.

• Creating and executing structured client engagement plans or Quarterly /Annual Reviews to further drive client satisfaction.
• Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities.

• Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership.

• Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership.

• Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes.

• Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly.

Requirements

• Experience managing a portfolio of over £20m across 20-30
  accounts.
• 5+ years of experience in account management, client services, or
  customer success.

• Proven experience in developing and maintaining strong
  relationships with senior stakeholders within key accounts,
  ensuring long-term partnerships and cross threading accounts.

• Experience in setting a high bar in service and experience for
  clients
• Strong relationship-building and communication skills, with a track
  record of managing key accounts.
• Demonstrated success in growing client relationships and driving
  revenue through upselling and cross-selling.
• Ability to work effectively in a fast-paced environment and manage
  multiple priorities.
• Experience in the software development or IT consulting industry is
  highly desirable.
• Strong negotiation and interpersonal skills
• Strong analytical skills with the ability to leverage data to drive
  decisions.
• Full understanding and knowledge of Software development
  processes and lifecycles.
  Nice to have:
• Bachelor's degree in business, marketing, or a related field; an
  advanced degree is a plus
• Technical experience in building or managing software
  development
• Experience in Verticalization of certain industries.