Sales Support Manager

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

We’re looking for a proactive and hands-on Sales Support Manager to lead and expand our newly formed Sales Support team. You’ll start by managing an existing team of three, but this is just the beginning—you’ll also be responsible for building the foundational processes that will allow the team to scale and support the evolving needs of our growing sales force.

This is a unique opportunity to shape how our internal support engine operates. You'll play a key role in aligning the team’s work with our commercial goals, driving operational efficiency, and ensuring every interaction with our sales teams is timely, seamless, and value-adding.

What You'll Be Doing

• Lead and manage a team of Sales Support Agents—setting the standard for performance, service quality, and reliability.
• Develop and implement processes, routines, and KPIs that improve efficiency, communication, and visibility across the function.
• Coach and upskill your team through structured feedback, training sessions, and one-on-one mentoring that drives ongoing development.
• Streamline internal communication —making sure your team is aligned with the latest changes, priorities, and product updates.
• Maintain high service quality , ensuring all internal stakeholders (especially our sales teams) get fast, helpful, and professional support.
• Identify and solve bottlenecks in operational workflows, proactively suggesting improvements and tech-enabled solutions.
• Jump into the trenches when needed—helping resolve escalations, adjust schedules, and support with daily operations.
• Foster a collaborative, high-performing culture , where your team feels supported, empowered, and connected to Teya’s mission.

 

Qualifications

What We’re Looking For

• Proven experience in Sales Support, Customer Operations, or similar roles in fast-paced environments.
• Strong leadership skills with a track record of building and developing teams.
• Operationally minded—you’re process-driven, detail-oriented, and great at building scalable systems.
• Excellent communication and stakeholder management skills.
• A natural coach—you know how to bring out the best in people through feedback, support, and recognition.
• Problem-solver with a bias for action—you don’t wait for solutions, you create them.
• Comfortable managing multiple priorities in a dynamic, evolving environment.
• A collaborative mindset and people-first approach—you care deeply about your team and the impact they make.

Additional Information

What can we offer you? 

• On top of your basic salary you will be able to earn uncapped commission

• 25 days of Annual Leave + Bank Holidays 

• Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps 

• Extended and improved maternity and paternity leave choices 

• Private Medical and Life Insurance 

• Improved pension Scheme