Spa Manager

Waldorf Astoria London - Admiralty Arch is seeking a Spa Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once‑in‑a‑lifetime experiences in the world’s most sought‑after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025
Proudly voted by our Team Members

A World of Rewards

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes , designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme , offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday , including bank holidays, rising to 33 days with length of service

What will I be doing?

We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience, consistently upholding the world class service standards recognised by Forbes.

As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

· Manage overall operations of the spa

· Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

· Ensure client experience is proficient including bookings, payments, and consultation cards

· Managing spa team members and beauty therapists to ensure high motivation, provision of high-quality service and ongoing development

· Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes

· Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement

· Manage customer feedback effectively to ensure continuous service and programme improvement

· Instill brand values and standards to maintain quality on a daily basis

· Liaise with other hotel departments

· Ensure customers and guests receive friendly and consistent personalised service from all team members

· Respond to audits to ensure continual improvement is achieved

· Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed

· Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Management experience within the spa industry

· Ability to meet financial targets

· Ability to work under pressure

· Excellent grooming standards

· Willingness to develop team members and self

· Flexibility to respond to a range of different work situations

· Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :

· Knowledge of the local market

· Relevant qualifications