Product Support Analyst

Product Support Analyst - Wealth Management - London / Hybrid

(Key skills: Product Support, Application Support, SQL, Client Management, Wealth Management, Investment Management, Troubleshooting, Stakeholder Engagement, Technical Analysis, Communication, Testing, Agile)

Are you a curious, analytical problem - solver who thrives at the intersection of technology and client service? This could be the ideal opportunity to grow your career in a fast-paced, high-impact environment.

Our client is a rapidly growing investment software provider, working with some of the UK's most respected wealth management firms. As a Product Support Analyst, you will play a vital role in ensuring clients can confidently navigate and maximise the value of complex software systems. This role blends technical troubleshooting, stakeholder engagement and product insight - offering meaningful variety and the chance to develop real expertise in financial technology.

This is far more than a ticket-based support role. You'll work directly with end users, internal technical teams and product specialists to resolve queries, deliver solutions and help drive long-term improvements across the platform. You'll be trained to deeply understand how the product works, why it matters to clients, and where improvements can be made to ensure continuous service excellence.

The successful candidate will be naturally inquisitive, with a methodical approach to solving problems and strong communication skills. You'll enjoy working with people, understanding their pain points, and guiding them through solutions. While exposure to SQL, investment systems or agile methodologies would be advantageous, it's not a prerequisite - what matters more is your mindset, work ethic and desire to learn. A strong academic background and genuine interest in financial services or technology will set you apart, particularly if you're a graduate looking to kick-start a career in product, support or technical analysis.

You'll receive full on-the-job training from experienced product professionals, along with a clear development pathway into areas such as QA, client success or product management. This is a highly collaborative environment that values attitude over credentials and encourages continual learning through hands-on experience and team mentorship.

The role offers flexible working hours, including rotating shifts between 7am and 9pm, as well as a hybrid setup based out of a central London office. It's a great opportunity for someone looking to build a long-term career in financial technology, while working in a supportive and engaging environment where your contributions will make a tangible impact.

Location: London, UK / Hybrid working

Salary: £30,000 - £37,0000 + Benefits

Applicants must have the right to work in the UK. Hybrid working supported.

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