Revenue Operations Analyst

The opportunity

We are looking for a data-driven Revenue Operations Analyst to join us in the heart of our Commercial team. You will be responsible for creating a seamless alignment between sales, marketing, and customer success, identifying growth opportunities for the wider team to capitalise on. This is a unique opportunity to join a high growth fintech at a pivotal stage, shaping our approach to revenue generation and accelerating the growth of the organisation. 

Reporting into our Deal Delivery Director, Carl Timms, you'll work to support our Commercial team by analysing data and providing insight into our best revenue generating opportunities. Working cross-functionally with our product team, you will work to influence our ability to innovate in financial services and optimise our customer acquisition whilst ensuring our compliance with our financial and legal responsibilities.

The successful candidate will have a hands-on approach to problem-solving in a dynamic marketplace – even better if this has been within the Fintech space.

  What you’ll be doing

• Supporting day-to-day revenue operations through preparation of comprehensive bid documents, presentations, and proposals.
• Identify opportunities for new business, monitoring RFPs, RFIs and other big opportunities.
• Support in the negotiation of deals with potential customers and clients by developing a deep understanding of their industry and needs.
• Collaborate with sales, marketing, and customer success teams to align insights and processes with strategic priorities of the organisation.
• Maintain accurate data dashboards providing insight into revenue pipeline, forecasting to highlight key trends and any risks and opportunities to influence decision making into growth plans.
• Liaise with stakeholders across leadership and various internal teams to streamline our marketing-sales processes, enabling a faster and more customer friendly revenue generation pipeline.
• Refine our SOPs to scale revenue operations efficiently, continuously recommending ways to improve flows for maximising growth opportunities.
• Champion the use of our CRM and marketing automation platforms, ensuring data accuracy, GDPR protection and FCA compliance.
• Partner with leadership by providing key data insights to support forecasts and high-level decision-making.
• Identify leads and business development opportunities to be followed up down the correct revenue generating functions within the team

What we're looking for in you

• Experienced and Knowledgeable: Proven experience in a Revenue Operations role in a regulated industry – even better if this is Fintech or Payments!
• Organised and detail-focused: You take pride in data-accuracy. You believe clean data underpins strong reporting, effective processes, and good decision-making.
• Process-minded: You excel at identifying inefficiencies and enjoy continually looking at better ways of doing things, whether it’s how we quote, invoice or, update the CRM.
• Tech-savvy and systems confident: You are confident with using CRMs (especially HubSpot), spreadsheets, and data analytics tools (Looker).
• Data-literate: You can work confidently with data, build basic reports, and use dashboards to track performance. You’re keen to improve in full-funnel reporting as your role expands.
• Supportive and collaborative: You are approachable and enjoy being the go-to person for CRM help, data questions, or process clarity, helping others perform more effectively.
• Curious about the full picture: You’re interested in how marketing, sales, and success link together and creating processes that support alignment across the customer journey.
• Clear and confident communicator: You are comfortable explaining processes, writing documentation, and helping others understand tools and workflows.
• Motivated by purpose and impact: You want your work to matter. You are excited to contribute to a mission-driven team.

Our Promise: Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance