Service Coordinator
- Coordinate and manage service schedules to ensure timely delivery of tasks.
- Act as the primary point of contact for client queries and requests.
- Support the team by maintaining accurate records and documentation.
- Monitor and track service progress, addressing any delays or issues proactively.
- Collaborate with internal departments to streamline service processes.
- Assist in preparing reports and updates for management as needed.
- Handle administrative tasks related to service coordination and client communication.
- The role demands an organized, communicative, and proactive individual. Your responsibilities will include, but are not limited to
- Handling daily queries from engineers and customers via phone, email, and internal referrals
- Managing our CRM database, ensuring accurate records in line with GDPR compliance
- Scheduling work for engineers and overseeing progress from start to completion
- Booking Service visits and call outs
- Preparing quotations, liaising with customers to understand their needs, completing RAMS, and following up on engineer reports and outstanding quotes
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