Senior Client Change Manager

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We are currently seeking a professional to join our team in the role of: Senior Client Change Manager

The purpose of the role is The Client Change Management team provide dedicated support to key clients in response to Client Initiated Change Requests. The Senior Manager role will be accountable for the overall portfolio of change including prioritisation, planning and delivery a body of client changes for his/her assigned SSv clients, as well as the management of the team members.

• Ensure pro-active management of client change request delivery. This will require direct liaison and co-ordination with the Client at senior levels and internal HSBC teams; Product, Client and Account Management teams, IT and Platform teams, Testing, PMO and Operations

• Ensure a holistic view of all change requests for the client is understood and managed across the different teams within IT, Client Change & Onboarding, Account Management and Service Delivery.

• Ensure consistent governance within the CCM team, via standard regular reporting, financial control, RAID management, stakeholder management, resource management and other applicable robust controls throughout the change request management cycle

• Build key relationships with internal SSv stakeholders, ensuring that CCM team is aware of the forward load/roadmap and have the necessary plans in place to assist with delivery of these within the agreed parameters of the project.

To be successful in this role you should meet the following requirements:

• Extensive experience in Client facing role/ industry operating at a senior level
• Experience in a Fund Administration, Transfer Agency, Custody or Investment Management field is essential
• Proven experience and understanding of a complex Operations environment including current mandatory regulations
• Disciplined project management professional with demonstrable experience in the management of multiple parallel projects (small – medium) and the application of robust governance standards, including management of cost
• Experience managing, negotiating and influencing external clients and stakeholder including regulators
• Management of client facing and project management / delivery teams

The role has a hybrid working pattern allowing for home based and office based working out of HSBC offices in London

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500