Key Account Manager (Hiring Immediately)

ABOUT XCEPTOR

Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.

We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.

Our mission - we empower business users within financial institutions to build automated processes that deliver trusted data.

Our values sit at the heart of our business, driving who we are and how we work. At Xceptor, we are:

• Client Centric; w e prioritise our Clients’ experience and needs.

• One Team; we actively support one another to achieve our goals.

• Impactful; w e focus, we innovate, we make every minute matter.

Your Role:

We are looking for a motivated and commercially minded Key Account Manager to manage and grow a portfolio of accounts within the Capital Markets vertical across Europe . This role is ideal for someone with 2-4 years of experience in account management, sales, or relationship management who is looking to develop their career within a fast-paced technology environment.

You will be responsible for managing a portfolio of existing clients, building strong relationships, identifying growth opportunities, and supporting clients in achieving maximum value from our solutions. Working closely with Sales, Customer Success, and Product teams, you will play a key role in driving customer satisfaction, retention, and revenue growth.

What You’ll Be Doing:

• Manage a portfolio of existing client accounts and act as their primary point of contact.
• Build and maintain strong relationships with stakeholders across client organisations.
• Support account growth through cross-sell and upsell opportunities.
• Identify customer challenges and work with internal teams to deliver effective solutions.
• Conduct regular account reviews and business update meetings.
• Assist with contract renewals and commercial discussions.
• Track account performance against revenue and retention targets.
• Ensure customers are successfully adopting and utilizing company products and services.
• Maintain accurate account information and pipeline activity within the CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.

Who we're looking for: