Operations Manager

About Us

Fideres delivers effective economic analysis and testimony, turning data into courtroom advantage. As global litigation experts, we help law firms secure new cases and offer unbiased, conflict-free insights for complex and innovative disputes. Driven by rigorous analysis, we empower justice—for all—from case strategy to victory.

By dedicating ourselves solely to litigation-based economic analysis, we can provide truly unbiased assessments and maintain our commitment to objectivity.

Our Competition Litigation consulting team has provided expert opinions on major antitrust legal actions against Big Tech (including Apple, Amazon and Facebook), Big Pharma, Big Finance and Big Agriculture. Meanwhile our original and innovative investigations into river sewage and Covid-19 have led to national press coverage.

Our Financial and Securities Litigation team has acted as plaintiffs' experts in the most consequential financial cartels and market manipulation cases of the past 10 years.

About this Role

We are looking for an Operations Manager to assist us in the smooth running of the firm’s operations and offices. You will be a hard-working, proactive individual who is keen to get exposure in a small but innovative economic consultancy and has aspirations to grow and develop a career in Operations.

The role will be based full-time in our London office.

Key Responsibilities

• Support the Operations team with the smooth running of all our offices, proactively making sure that the offices look and feel professional and the teams have what they need to work efficiently
• Make sure that meeting rooms are correctly set up for internal and external meetings (presentations, screens, flip charts, food and drinks etc.)
• Meet and greet guests, including clients and candidates, answer and gatekeep calls
• Identify and streamline operational processes to enhance efficiency in the team
• Develop practical strategies and approaches to help the operations team scale up
• Develop and implement operations policies and procedures
• Support the business with expansion plans
• Track and run regular reporting on operations spending and identify areas that can be improved
• Ensure compliance with relevant regulations and policies, such as annual checks of health and safety equipment (fire extinguishers, pumps, mechanical ventilation) and coordinate first aid and fire marshal training. Support with other health & safety administration duties
• Maintain accurate records and documentation for operations
• Manage the operational aspects of onboarding and offboarding new employees and leavers
• Deal with the company’s contractors (e.g. IT contractors, office cleaners) and conduct regular checks on quality of service, manage onboarding and offboarding of suppliers
• Provide holiday cover and back-up support for: marketing activities (formatting, helping with updates to the website etc.), finding and booking event locations, organising travel, managing diary schedules, arranging meetings etc.

Key Skills and Attributes

The successful candidate will have:

• Relevant work experience in a professional services environment would be highly desirable
• Have very strong interpersonal skills and enjoy helping colleagues
• Has a good eye for presentation and visual aesthetics
• Excellent written and verbal communication skills
• Be highly organised with excellent attention to detail and strong multitasking skills
• Ability to identify and resolve issues efficiently
• Show high levels of initiative
• Have strong PC skills including Microsoft Office, in particular Excel and PowerPoint, as well as organising online files and folders
• Will have some drive to learn and achieve a career path within office management or business operations
• Not afraid to express an opinion and offer new solutions
• Fluent spoken and written in Italian, French or Spanish would be highly desirable but is not essential