Service Manager - Young People's Accommodation

Single Homeless Project has an opportunity for a Service Manager - Young People's Accommodation to join and work in our team based in Greenwich. You will join us on a full time, permanent basis and in return, you will receive a competitive salary starting at £39,328.93 and rising incrementally to £42,567.02 per annum. About the role: This is a leadership role with real weight — and real impact. As the Service Manager in our Shooters Hill service, you’ll lead an accommodation service supporting young people aged 16+ as they navigate housing, independence and what comes next. You’ll set the tone, hold the standards and champion a service that is safe, ambitious and unapologetically centred on young people’s strengths. Your days will be a mix of strategy and presence. You’ll be visible in the service, backing your team to deliver consistent, high-quality, personalised support, while keeping a firm grip on housing management, safeguarding and performance. You’ll coach, challenge and develop staff to work confidently within a trauma-informed, psychologically informed environment — ensuring support is not only responsive, but genuinely empowering. You’ll also be the connector. Working closely with local authorities, commissioners and partner agencies, you’ll make sure referrals are right, pathways are clear and move-on starts from day one. You’ll use insight, data and lived experience feedback to keep evolving the service — because standing still isn’t an option when young people are relying on us to get this right. If you’re driven by high standards, believe young people deserve more than box-ticking support, and want to lead a service that helps them build skills, confidence and futures on their own terms — this is your moment. About you: You’re an experienced manager who knows how to lead and develop staff across accommodation-based services, often spanning multiple sites. You bring a strong grasp of housing management, health & safety and safeguarding — and you don’t shy away from accountability. You’re confident working with young people facing complex challenges, using a trauma-informed, psychologically informed and strengths-based approach. You build credible, productive relationships with commissioners, local authorities and partners, and know how to represent a service with confidence and clarity. You lead with integrity, curiosity and courage — committed to equality, inclusion and creating spaces where both young people and staff can thrive. About Us: We’re London’s leading homelessness charity – and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind. Important Info: Closing Date: Sunday 18th January at midnight Interview Date: Wednesday 28th and Thurs 29th January at SHP Head Office in Kings Cross Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited