Project Support Officer WCC621797

Job Details:

Salary range: £33,291 - £42,861 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 6 August 2025
Interview date: Week commencing 18 August 2025

About Us:

THE EXTRAORDINARY STORY OF MIHIR’S VISION AND INSPIRATION

Capital Works in Westminster City Council is a world of extraordinary stories. Where dedicated and focused people like Mihir are using all their skills to improve and enhance the lives of the people who live, work and play in our borough.

As a Senior Project Manager, it’s Mihir’s job to make sure the estates in the south of the borough are great places to live. Since joining us, he’s worked on many important projects, but is particularly proud of a recently completed major works project at Vale Royal House, in the heart of bustling Chinatown. In the pipeline for about 12 years, renovating the site has been one of the most complex and challenging projects ever undertaken by the council.

Before work started, Mihir had to liaise with dozens of different stakeholders, taking into account local events such as the Chinese New Year celebrations and the vibrant, round-the clock nature of the area. But after a challenging two year programme he and his team are proud to have delivered upgrade work to 117 state-of-the-art apartments set around a beautiful hidden courtyard, which are home to more than 1500 people from a hugely diverse range of backgrounds, sitting above 15 new commercial food and retail shops.

Mihir is dedicated to providing homes that people can cherish and be proud of, places where they can live, work and raise their families. His vision and inspiration has been the driving force behind the transformation of a rundown inner-city area into an oasis of peace, calm and security, and will allow its residents to grow and flourish in the heart of one of the world’s great capital cities.

The Role:

As a Programme Support Officer for the Pimlico District Heating Undertaking (PDHU) programme, you can make your own powerful contribution to Westminster’s success. This is a unique opportunity to support one of the council’s most ambitious and complex infrastructure programmes – one that will directly impact thousands of homes, businesses and public spaces across the city.

Reporting to the Project Manager, you will provide support across a range of functions – from governance and reporting to engagement and delivery. You will help maintain key programme documents such as project plans, business cases and reports, ensuring they remain accurate and up to date. Supporting colleagues by researching best practices and assisting with analysis to inform decision-making will also be your responsibility.

You will also coordinate the programme steering boards – scheduling meetings, tracking activities, and ensuring key decisions are clearly documented. This role will require you to provide administrative and operational support to enable successful consultation processes and, where needed, facilitate the delivery of the engagement and communications strategy.

Supporting project delivery, you will work closely with project teams to ensure work is delivered on time, within scope, and to the expected quality. Given the nature of the role and the high degree of responsibility that comes with it, prepare to deal with a complex, multi-partner programme where priorities can shift and stakeholders may have competing needs. You’ll also need to help track risks, escalate issues, and support the Project Manager to proactively resolve conflicts. Monitoring performance against key milestones and contributing to regular progress updates and impact assessments for stakeholders will also be a part of this role.

In addition, you’ll provide executive support to the Programme Director, including monitoring and managing emails, diary coordination, and organising meetings to ensure effective leadership across the programme.

Above all, you’ll bring strong organisational skills, attention to detail, and a collaborative approach to help ensure the successful delivery of this ambitious and impactful programme.

Please refer to the for more information.

About You:

To be successful in this role, you’ll bring proven experience supporting multi-disciplinary projects within complex, political environments, ideally within a local authority or similarly high-profile setting. Having a strong track record of working within defined workstreams – delivering on time, within budget, and to a consistently high standard is also important.

Your background in project office coordination means you’re confident managing and maintaining accurate project documentation, including project plans, risk registers, and issue logs. You will have demonstrated success working across large, multi-disciplinary organisations, building effective partnerships and navigating complex delivery landscapes. Your experience in agile environments enables you to manage competing priorities, focus on high-value activities, and adapt flexibly to shifting demands and dependencies.

With excellent written and verbal communication skills, you’re able to clearly articulate ideas and project updates to a range of audiences. You bring strong planning and project management skills – balancing long-term vision with short-term deliverables – and are confident working under pressure.

Your proactive approach to problem-solving, combined with sound political awareness and judgement, ensures you can anticipate risks and support effective decision-making. While working hours are fairly standard, you will be flexible when the need arises to support project demands or key meetings, along with the support of your team. You also bring the ability to derive meaningful insights from large or complex datasets and are familiar with agile project management methodologies and their practical implementation.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. 


At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit 


As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.


The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.