Concession Manager

Store Manager - Central London - £47,000 - £50,000 per annum + Benefits

Are you a passionate and driven leader with a love for luxury fashion and exceptional customer experiences?

We are looking for an inspiring Store Manager to lead a beautifully curated concession within London - one of the most iconic retail destinations in the world.

This is an exciting opportunity to bring your leadership expertise, commercial insight, and customer-centric approach to a fast-paced, premium retail environment. You'll be at the forefront of delivering an elevated experience, driving performance, and cultivating a culture of excellence.

What You'll Do

Lead with Vision

• Inspire, coach, and empower your team to exceed expectations.
• Champion brand values through every client interaction.
• Create a positive and professional atmosphere that reflects the spirit of modern luxury.

Drive Commercial Success

• Lead your team to surpass sales targets through strategic, client-focused initiatives.
• Maximise performance through data-driven decisions and strong floor presence.
• Build and maintain exceptional client relationships through expert-level clienteling.

Deliver Luxury Experiences

• Ensure every client receives a warm, personal, and memorable service.
• Resolve any issues with discretion and elegance.
• Uphold the highest standards of presentation and in-store experience.

Operational Excellence

• Oversee all aspects of store operations, from stock management to health & safety.
• Maintain immaculate visual merchandising aligned with brand guidelines.
• Manage store administration and ensure security of assets and team wellbeing.

What You'll Bring

• Extensive experience in premium or luxury retail management.
• Proven ability to drive sales and client development.
• A natural leader with strong people management and mentoring skills.
• A commercial mindset with the ability to think strategically.
• Impeccable organisational skills and attention to detail.
• Professionalism, discretion, and a deep understanding of luxury service.
• Proficiency in retail systems and reporting tools.