E-commerce Account Manager

E-commerce Account Manager

UK, London

Our mission 🚀

In 2016, our founders wanted to feed their dogs - named Edgard and Cooper - pet food they could feel good about. The kind of food that was as good for the planet as it was for their pets. But when they couldn't find this, they decided to make their own. Now, 10 years later, our pack has over 200 employees and we are beyond proud to be part of the B Corp movement.

Want to find out more about us? Click HERE

What type of breed are we looking for? 🐕

Our e-commerce channels are growing fast, our partners are scaling up, and our furry fans are clicking “add to basket” more than ever. That’s why we’re looking for an E-Commerce Account Manager to help us run and grow our European e-commerce portfolio, with a strong focus on Amazon (Vendor & Seller) .

In this role, you’ll be at the heart of our day-to-day e-tail operations. You’ll make sure promotions land perfectly, forecasts are sharp, stock is flowing, and performance is clearly tracked.

What will be in your bowl? 🥗

A healthy scoop of ownership, structure, and commercial impact. You’ll get to:

• Execute Joint Business Plans, promo calendars, and trade activations across Amazon EU.

• Manage day-to-day Amazon operations with agency partners, ensuring listings, content, pricing, and availability are always on point.

• Own forecasting and stock management in close collaboration with demand planning and supply chain teams.

• Track pricing, promotions, and competitor activity to support internal decision-making.

• Own weekly and monthly e-tail performance reporting and clearly communicate insights, risks, and opportunities.

• Act as day-to-day contact for secondary e-tail partners like Zooplus, Bol.com , Plein.nl , and Medpets.

• Support FBA strategy and execution alongside the wider e-commerce team.

• Work cross-functionally with Marketing, Supply Chain, Finance, Data, and external agencies to deliver against commercial KPIs.
  

What skills & tricks should you bring? 🤹

Experience in e-commerce or account management, ideally within FMCG or a fast-moving consumer environment.

• Hands-on experience with Amazon Vendor and/or Seller Central is a big plus.

• Strong analytical skills and confidence working with data, reports, and dashboards.

• A structured, detail-oriented mindset with a love for flawless execution.

• Collaborative attitude and comfort working cross-functionally with multiple stakeholders.

• Fluent in English; other European languages are a nice bonus.

Our benefits 🎁

At Edgard & Cooper, life at work should feel as good as a belly rub. Here’s what’s in your bowl:

• Salary package that will reflect your built-up experience

• 25 paid holidays per year, in addition to public holidays + the option of one month's unpaid leave to recharge your batteries

• Flexible WFH + one month per year to work from anywhere you like

• Company retreats, fun team activities, and a Volunteering Day to give back

• Wellbeing program

• Bring your pets to work + unlimited pet food for your furry friend

• Learning and growth opportunities in a truly international environment
  
  

Hiring process 🕵️‍♀️

🧪 Assessment from home (10')

📞 Intro call (25’)

🎯 Competency based interview (45')

✅ Case study (90’)

💌 Talk with your references

🗨️ Final interview on-site (60')

Equal opportunities🌈

We believe the strength of a Pack comes from its diversity. We strive to create an environment where every person feels valued and empowered. So no matter who you are, where you come from, what you believe in or what your dreams are, we welcome you and look forward to receiving your application. If your circumstances require any special arrangements at any stage of our interview process, please let us know.

Accessibility: Our HQ office and satellite sites are wheelchair accessible.