Facilities Coordinator

Facilities Coordinator

City of London

Salary basic £33,000 pa plus bonus and benefits

This role requires an energetic and professional individual to help create and maintain a safe friendly workplace and being a reliable go to person, liaising with all colleagues and contract partners.

Key Responsibilities:

• Conduct daily walkarounds, logging any faults or issues for prompt resolution.
• Quality check paperwork to ensure compliance with audit and operational standards.
• Maintain clear communication by attending operational meetings and liaising with the wider team.
• Adhere to Health, Safety, and Environmental policies, promoting a safe working environment.
• Build and sustain strong, positive relationships with clients, customers, and vendors to ensure exceptional customer service.
• Ensure that all signage and artwork are on-brand and compliant, swiftly addressing any non-conformities.
• Ensure all post and deliveries are delt with in the correct way ensuring notifications are sent
• To conduct all new starter inductions with an orientation to the building including fire evacuation routes, showers post room and breakout areas
• Management and allocations of the lockers
• Management of suppliers such as plants and coffee machines
• Help create a one team culture sharing best practice and attending regular 10 at 10 meetings.
• To be flexible in assisting in response to customer and business needs
• To report for work in good time and ready to commence at your rotated start time
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business
• Ensuring colleagues adhere to a clear desk policy including cable management and general office tidiness
• Assisting with desk and office moves if needed

Knowledge

• Customer service background essential
• Knowledge of Facilities Management processes preferable
• IT Skills, Outlook, Excel, Word.

Skill & Experience

• Be able to perform in a fast-paced environment
• Experience in a customer facing environment would be essential
• Key base experience is customer focus and empathy
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player - Ability to work alone or as part of a team
• Ability to prioritise workload and manage change effectively
• Attention to detail

Hours of work - 8am - 4:30pm with occasional cover to 5:30pm

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