HR Administrator (Employee Relations Team)

HR Administrator (Employee Relations Team)

Department: HR - Employee Relations

Location: East London (Stratford)

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision: Changing lives through education.

About the Department: Our Employee Relations Team is committed to fostering a respectful, inclusive, and productive workplace. We support employees and managers through conflict resolution, policy guidance, and engagement initiatives. With a focus on fairness and collaboration, we help build a positive work environment where everyone can thrive.

Role Purpose:

The HR Administrator sits within the Employee Relations team as part of the wider HR department. They will support the Employee Relations team by providing administrative, operational, and first-line advisory assistance across multiple campuses.

This role is focused on dealing with first-line employee relations matters, supporting and assisting with employee engagement, HR administration and reporting. They will contribute to fostering a positive work environment by assisting with induction sessions, maintaining HR records, supporting compliance, and assisting in various HR projects that enhance the employee experience.

Main Responsibilities

About the Role:

Employee Relations

• Support managers and employees by providing first-line HR policy advice on topics such as reasonable adjustments, flexible working, occupational health referrals, employee well-being, and leave entitlements.
• Assist in drafting HR correspondence, including resignation confirmations, flexible working request responses, Visa/Reference letters, and letters of concern.
• Support formal investigations, including CCTV requests.
• Assist in managing a caseload of basic employee relations cases, such as minor misconduct, flexible working requests, and first written warnings.
• Support the processing of occupational health referrals and DSE (Display Screen Equipment) requests.
• Assist in responding to ad hoc HR enquiries and provide administrative support for ER cases.
• Support Access to Work applications.

Employee Engagement

• Support and assist in HR inductions for new starters across East London campuses.
• Assist with arranging and conducting campus tours and IT setup for new employees.
• Support the organisation and hosting of the monthly Welcome Breakfast, including preparing presentation slides.
• Assist in conducting exit interviews, updating HR systems (Unit4), and reporting findings.
• Support Campus HR Officers with employee engagement initiatives and administrative tasks.
• Assist with HR-led projects aimed at improving employee engagement across campuses.

HR Administration and Reporting

• Support disciplinary, grievance, and probation review meetings by taking minutes.
• Assist in maintaining HR records by filing key documents such as letters, fit notes, and return-to-work forms.
• Support monitoring and follow-up on attendance anomalies, excessive remote work, and high Bradford factor scores.
• Assist in preparing weekly and monthly HR reports, including ER Case Management and sickness reports.
• Support quarterly case reporting as required.
• Assist with issuing VDU eye care vouchers.
• Assist in handling offboarding tasks, including system updates and closing HR support tickets via the HR ticketing system.
• Assist with HR compliance checks and Subject Access Requests (SARs), including redacting documentation.
• Provide general HR administrative support as required.

Requirements

ESSENTIAL SKILLS and EXPERIENCE:

• Previous demonstrable experience in an HR administration role, ideally within a multi-site organisation.
• Good understanding of HR administration, employee relations, and reporting.
• Excellent organisational skills and high levels of attention to detail.
• Ability to work under pressure in a busy environment, and able to prioritise workload
• Strong communication and interpersonal skills, with the ability to interact effectively at all levels.
• Ability to manage sensitive information with confidentiality and professionalism.
• Proficiency in operating HR systems and Microsoft Office (Excel, Word, PowerPoint)
• Empathetic and approachable with a problem-solving mindset
• Ability to manage sensitive situations with discretion

DESIRABLE SKILLS and EXPERIENCE:

• Previous experience of working in either higher education, a corporate or a fast paced environment
• CIPD-qualified or currently working towards qualification.

Other Information

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial:

“GBS has greatly supported my professional development by offering me a chance to study industry qualifications related to my role as well the opportunity for promotion into my current role.” ( Sasha Angel, Senior Talent Acquisition Specialist )

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

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