Sales Associate

Job Title: Sales Associate

Location: Harrods London

Hours: 16

Reporting into: Concession Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

● Queen's Award for Enterprise: Sustainable Development 2022

● Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller

● Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House

● Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces

● Responsible Business of the Year, 2025, Positive Luxury

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

What you’ll do

Driving Sales and Exceptional Customer Experience

⦁ Achieve individual sales and KPI targets through delivering exceptional service to customers

⦁ Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision

⦁ Deliver in store services with confidence (eg: engraving and aftercare)

Supporting the Team

⦁ Comply with Monica Vinader company policies and procedures at all times

⦁ Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment

⦁ Exceptional personal grooming and presentation

Delivering Efficiency

⦁ Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)

What you’ll bring

⦁ A customer first attitude and a desire to drive sales

⦁ Excellent communication and interpersonal skills

⦁ Prepared to go the extra mile to ensure customer expectations are achieved

⦁ Ability to work as part of a team

⦁ Ability to work well under pressure in a fast paced environment

⦁ Positive, proactive and able to work to direction

To be successful at Monica Vinader...

⦁ You are a doer

⦁ You’re a team player

⦁ You’re humble

⦁ You are honest, straightforward and transparent

⦁ You are a good teacher/mentor (approachable and accessible)

⦁ You want to get your hands dirty

⦁ You solve problems

⦁ You are resilient

⦁ You are flexible

⦁ You are entrepreneurial, smart, and passionate

⦁ If you don't know something, you say so. Then go figure it out quickly

⦁ You love working in a creative environment

⦁ You have a sense of humour

⦁ You are an insatiable learner

Company Benefits

⦁ Generous staff discount for personal use and friends and family discount code

⦁ Workplace pension scheme

⦁ Paid volunteering days to support charitable causes

⦁ Perkbox flexi points every month for discounts with other brands

⦁ Length of service awards for key milestones one, three, five and ten years

⦁ Tech scheme and cycle to work scheme

⦁ Financial Assistance - Loan / Advance payments

⦁ Private healthcare

⦁ Life Assurance

⦁ Employee Assistance Programme 24/7

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.