Service manager

Pulse
London

An exciting opportunity has arisen for a Service Manager to lead a supported housing service for individuals experiencing homelessness, substance use, and/or offending backgrounds. This is a key leadership role within a face-to-face, frontline setting, offering the chance to make a meaningful impact in the lives of residents with complex needs.

This position is ideal for experienced deputy managers or senior frontline staff seeking to step into a management role. The successful candidate will be responsible for leading a dedicated team, driving service improvements, and ensuring high-quality, person-centered support.

Key Responsibilities

  • Lead and inspire a team to deliver effective, compassionate support.
  • Manage complex situations and promote continuous improvement.
  • Oversee risk management, case recording, property, and financial operations.
  • Collaborate with external partners to ensure holistic care for residents.

Candidate Profile

  • Demonstrated experience supporting individuals with multiple and complex needs.
  • Strong leadership capabilities with the ability to empower and motivate staff.
  • Confident decision-maker with a proactive, solutions-focused approach.
  • Comfortable using IT systems and learning new technologies.
  • Committed to the values of Ambition, Empowerment, Transparency, and Inclusivity.

Benefits

  • 25 days annual leave (plus service-based increases)
  • Access to training, development, and progression opportunities
  • Employee Assistance Programme and reflective practice sessions

Applications are welcomed from all backgrounds, particularly those with lived experience.

Posted 2025-08-21

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