goEstate Services Caretaker (Gr D/E)

Job Category : Facilities & Environmental Services

Location : Tadlow House, Royal Borough of Kingston

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 07:00

End Time : 15:15

Salary: £13.21

DBS is a MUST required.

MUST have a clean Full UK drivers license.

Manuel position physically fitness is a requirement

Report writing & basic IT skills is a must

Positions will be based in Kingston.

Monday – Friday 7am-3.15pm (36 hours a week)

Previous experience would be beneficial

Training will be provided.

1. Customer Service and focus
2. ● “It is of paramount importance that the Council’s objective of working within an engagement culture with its residents is realised. This objective is multifaceted and includes community led scrutiny, audit and testing of decisions and service provision, and to ensure a greater level of information sharing, empowerment and engagement by residents. This will be achieved by employing a range of formal and informal methods to involve residents and it is the responsibility of every post holder in the Council to contribute to the development and sustainability of this ethos.”
3. ● To meet the Council’s customer service standards demonstrating professionalism and courtesy at all times to colleagues, customers and stakeholders.
4. ● Understands the needs and expectations of internal and external customers and partners including service departments and partner organisations and to provide them with information and advice relating to the service provided.
5. ● To demonstrate a passionate “can-do” attitude to customer service and to demonstrate ownership, responsibility, flexibility, collaboration with others and empathy that raises the Council’s profile based on excellent communication skills.
6. ● To act as the front line contact with residents to foster excellent customer care relations between residents and the Council to include:
7. ● To report complaints to the Team Leader Estate Services.
8. ● Resolving initial complaints about the service.
9. ● To attend Resident Association meetings as required.
10. ● To be involved in resident participation and consultation activities.

● To effectively engage and involve customers in current and future service delivery.

Knowledge, including educational qualifications

1. Good general education
2. Understanding of the needs of estate residents and services
3. Understanding of good customer service
4. Ability to use information technology to undertake required duties

Experience: Tier One

1. Significant experience of caretaking and estate services
2. Experience of working to tight deadlines
3. The ability to drive all RBK Housing Vehicles and in possession of a valid driving licence

Experience: Tier Two – in addition to Tier One requirement the following is applicable

1. Significant staff management experience

Experience of resident consultation