1st Line Support - SQL

1st Line Support

Hybrid 1-2 Days in Office (3 Days During Training)

25,000 - 30,000
Permanent, Full Time

8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week)

Near Liverpool Street Station

City of London

Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector!

Why work for this company?

• Full Benefits List outlined in your contract.
• 20 Days Annual Leave that increases each year.
• Additional Birthday Off to celebrate your special day!
• Overtime Pay for those extra hours put in.
• A supportive work environment with a focus on Work-Life Balance & Flexibility .
• Opportunities for Career Growth & Progression within the company.
• Access to Professional Development & Training to enhance your skills.

As a Client Service Executive, you will be the first point of contact for our users, delivering exceptional support across various platforms. Your key responsibilities will include:

• Answering user calls and emails, providing timely and effective technical support.
• Collaborating with other teams to identify and resolve recurring issues.
• Testing and troubleshooting user-reported problems and communicating findings to internal teams.
• Assisting with onboarding and rollouts of new products.
• Monitoring and managing outstanding support tickets, providing updates as necessary.
• Maintaining accurate records of support requests and resolutions in our ticketing system.
• Adhering to ITIL best practises and escalating unresolved issues when needed.

Requirements:

• Familiarity with Microsoft Office Suite.
• Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus.
• A structured and methodical approach to tasks with strong attention to detail.
• Flexibility in working hours, with a willingness to provide out-of-hours support when required.
• Excellent communication and interpersonal skills, with the ability to articulate technical information clearly.
• Knowledge of operating systems, networking, and relevant technologies.

If you are ready to embark on an exciting journey with our client and make a real impact, we want to hear from you! Don't miss this opportunity to shine as an Operations Administration Assistant.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.