Solutions Engineer (IT) - Central London

Solutions Engineer (IT) – Central London Up to £55,000 + Van + Overtime (Internal Job Level Reference: Specialist Team Leader) Focus Group is a technology services company backed by Hg Capital, providing essential business technology to around 30,000 customers across the UK. We're scaling fast, and our Operations team is at the heart of making sure every customer gets a punctual, efficient and genuinely great service experience. We're looking for an IT Solutions Engineer to join us covering Central London, providing remote and onsite support and installations for customers ranging from SME to enterprise. You'll ideally live within Zone 4 and be out visiting different customer sites across Central London most days, so this role suits someone who enjoys variety and being hands-on rather than desk-bound. You'll be a subject matter expert in one or more of the following areas, and will lead projects related to your specialism: Networking (VLANs, routing, wireless, Ekahau, Meraki, SonicWall, Cisco, Aruba)Server & storage (Windows Server, storage, Hyper-V, VMware, M365 & Azure)Cloud (M365, Azure, Intune, SharePoint) What you'll be doing Providing high quality customer experience for the installation and maintenance of customers' ICT solutions, remotely and onsiteActing as an escalation point for complex faults within your area of specialismLeading the delivery of small, medium and large projects as part of a teamAuditing and documenting client infrastructure and site surveys to a high standardAttending customer calls for technical discussions, scoping and designMentoring and supporting other engineers, sharing best practice and technical leadership What we're looking for Prior experience in an IT support or delivery role, ideally within an MSPSubject matter expert level knowledge in at least one of the specialisms above, plus solid generalist technical knowledgeConfident troubleshooter, able to architect solutions within your area of expertiseA full valid UK driving licence and willingness to travel to customer sites across Central London most daysFlexibility to adjust hours or stay overnight for larger project work when neededIt would be great, but isn't essential, if you've worked in an IT managed service environment before, or hold relevant vendor certifications (Microsoft, Meraki, SonicWall, Aruba or Cisco), including active certifications such as MS-101, MS-100, AZ-104 or AZ-140. What's in it for you Salary up to £55,000Company van providedOvertime availableClear progression routes into roles such as Team Manager, Technical Consultant or Technical Pre-Sales ConsultantThe chance to work with a wide range of technologies and customers, from SME to enterprise Let's connect. Let's grow.