Diagnostic Appointment Administrator - Neuroradiology

Job overview

Applications are invited to join our friendly, hard-working team of Diagnostic Appointment Administrators in Neuroradiology based at Denmark Hill.

This is a full-time, 37.5 hours per week post, our admin team work alternating shifts of 0800-1600 and 0930-1730.

The ideal candidate will possess excellent team-working, organisational, communication and problem-solving skills, will be hard working with a keen attention to detail and should be calm, friendly and eager to develop positive working relationships with all levels of staff.

This is an excellent opportunity for an ambitious administrator to join a department that is undergoing exciting developments. The successful applicant will be expected to have experience in working within a busy hospital service or equivalent setting. Experience of a busy outpatient service would be preferable.

Main duties of the job

• Responsible for coordinating appointments using the Epic System.
• Responsible for checking all patients are accurately placed on the waiting list on the Epic system.
• Responsible for monitoring patients in the waiting area, responding to their needs and alerting appropriate members of staff if patient is in need of assistance.
• Responsible for sending out external reports
• Responsible for providing preparation and instructions to patient where necessary.
• Responsible for reporting equipment/system faults to the IT Department.
• Responsible for ensuring area changes are communicated to receptionist taking over at end of two week rotation.
• Responsible for welcoming patients, staff and all other visitors to the reception desk, deal with all enquiries in a kind and courteous manner.
• Responsible for checking personal details and updating when booking appointment or when patient attends on the Epic system.
• Responsible for dealing with all referral forms in accordance with the department policies and procedures.
• Responsible for reading, interpreting information on referral forms and becoming familiar with terminology.
• Responsible for ensuring all request forms are scanned for reporting purposes.
• Responsible for collecting and dealing with post
• Responsible for taking post to the post room to ensure prompt delivery of appointments letters.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.