Housing and Tenancy Officer (6154)

Housing and Tenancy Officer (6154)

Join a values‑driven charity where your skills help tenants thrive - Housing and Tenancy Officer

Location: Hybrid with office base in Sidcup, Kent with weekly travel to Surrey

Salary: £27,810 per annum + £1200 car user allowance per annum

Hours: 37 hours per week, Monday to Friday

Interview dates: 22nd April 2026 and/or 24th April 2026

Are you looking for a rewarding role where you can support tenants to sustain their independence and wellbeing?

We have two brand new opportunities to join our Housing and Property services function as a Housing and Tenancy Officer.

In this vital role, you will be responsible for the effective management of the full tenancy lifecycle and for providing high-quality housing management and tenancy support to tenants.

Key responsibilities:

• Tenancy Management – complete tenancy sign ups and inductions, manage the end of tenancy processes, offer general housing related advice and support, resolve any tenancy disputes and maintain accurate tenancy records.
• Tenant Support – Promote and uphold the privacy, dignity, rights, health, safety and wellbeing of people using Avenues services, manage a caseload of tenants providing regular support visits, housing support and supporting daily living skills (budgeting, routines etc.) and act as a point of contact for tenants.
• Income, Benefits & Arrears Management – support benefit applications, review and disputes, support tenants with Housing Benefits, Universal Credit and welfare related claims, monitor and maintain accurate rent and service charge records, effective management of rent arrears and support annual rent review including negotiating with Housing Benefit teams.
• Property & Compliance – manage a caseload of properties, conduct site visits, property inspections and health and safety checks.
• Collaboration & Communication – work closely with operational colleagues, internal departments (e.g. Finance), liaise with external agencies such as House Benefit teams and Social Services and build and maintain effective working relationships.

What are we looking for?

• Understanding of supported housing and the housing and accommodation needs of people with complex needs
• Knowledge of tenancies and experience in successfully enforcing tenancy obligations
• Strong understanding of housing management services and related legislation including Local Area Housing Allowance and pending changes to Housing Benefit and supported housing funding
• Experience negotiating rent and service charges with local authorities
• Experience in successfully reducing tenancy arrears and bad debts
• Experience of working with vulnerable people such as those with learning disabilities, autism or an acquired brain injury would be highly desirable
• Proficient IT user, including Office 365
• Highly organised, proactive and able to prioritise workload
• Excellent communication skills and a genuine enjoyment of working with people
• Full UK driving licence and access to own vehicle for business use

For more information on the role and what we are looking for, please see the attached role profile.

Why join us?

Avenues Group is a charity built on strong values and a commitment to helping disabled and autistic people live the lives they choose. In this role, you’ll play a key part in ensuring our tenants have safe, secure homes and the support they need to thrive.

You’ll be joining a collaborative Housing & Property Services team where your professional knowledge is valued, your ideas are welcomed, and your work has clear, measurable impact. Whether you’re resolving a tenancy issue, supporting a tenant with budgeting, or making sure a property meets compliance standards, you’ll know your work directly improves people’s quality of life.

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.  

For an informal chat about the role, contact our recruitment team today or apply now and we will be in touch.

We may close the advert earlier than stated if we experience a high level of applications.

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Location

Sidcup - Head Office

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