Homelessness Prevention and Solutions Officer
- Empowering people: Deliver tailored housing advice and create personalised housing plans that help people stay in their homes or find new ones.
- Taking action: Provide interim accommodation when needed and issue statutory homelessness decisions in line with legislation.
- Collaborating: Work closely with landlords, support services, and other agencies to resolve complex cases and prevent homelessness.
- Managing cases: Own your caseload, conduct thorough assessments, and maintain accurate records using our IT systems.
- Working flexibly: Enjoy a hybrid working model that supports your work-life balance while keeping customer needs at the heart of what you do.
- Listen actively and apply what you hear to legal frameworks.
- Assess and analyse information to make sound decisions.
- Communicate clearly with applicants, colleagues, and external partners.
- Stay organised and manage changing priorities with confidence.
- Negotiate and persuade to prevent and relieve homelessness.
- Write high-quality case notes and decision letters.
- Work collaboratively and contribute positively to a team environment.
- Understanding of why people become homeless and how to prevent it.
- Ability to interpret complex legislation and guidance.
- Experience working in fast-paced, customer-facing environments.
- Strong interpersonal and organisational skills.
- Confidence in supporting people with complex needs.
- Resilience and adaptability in challenging situations.
- Closing Date: Sunday 7th September 2025
- Shortlisting: Week commencing 8th September 2025
- Interview Date: To be confirmed
- Homelessness Prevention and Solutions Officer Job Profile.pdf
- Anonymised Application Guide for candidates.pdf
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