Operations Manager - Learning and Development

Operations Manager £45K-£50K Basic Salary Our client, a growing consultancy delivering global learning and leadership programmes, is seeking an Operations Manager to drive operational excellence during a period of exciting expansion and integration. In this newly created role, you'll lead a high-performing operations/customer success team, enhance systems and processes across two established brands, and play a pivotal role in delivering outstanding client experiences for some of the world’s leading organisations. This role suits a strategic thinker who thrives in hands-on environments and has a passion for building scalable operations that deliver impact. Our client will consider individuals on a part-time or full-time basis for this role. Responsibilities

• Lead the operations function across the group, reporting to the Managing Director
• Oversee end-to-end delivery of global L&D programmes and executive-level simulations
• Line-manage a small team of Programme Managers
• Develop team capabilities through coaching, objective setting and performance reviews
• Ensure efficient resource and capacity planning to support high-quality client delivery
• Standardise workflows and systems where appropriate, while allowing for brand-specific needs
• Lead adoption and optimisation of project management, CRM and delivery platforms
• Drive automation and data improvements to enhance reporting, coordination and efficiency
• Oversee coordination of a global network of external facilitators
• Manage onboarding, contracting and scheduling across time zones
• Champion the experience of external partners, ensuring alignment with organisational values
• Serve as a key member of the Leadership Team, influencing business-wide strategy
• Collaborate with Finance and Commercial leaders to align operations with growth goals

Skills

• Strong leadership and team management skills
• Highly organised with excellent project and programme management ability
• Confident in using tech to streamline operations and improve workflows
• Commercially minded with the ability to align operations to strategic goals
• Clear communicator, both written and verbal, with excellent interpersonal skills
• Comfortable navigating ambiguity and solving complex problems collaboratively

Qualifications

• Degree or equivalent experience required
• Project management qualification (e.g. PRINCE2 or Agile) desirable but not essential

Experience

• 5–10+ years’ experience in senior operations, delivery or programme leadership roles
• Background in L&D, executive education, training, consultancy or professional services
• Experience in fast-paced or founder-led businesses, ideally during periods of growth or transformation
• Proven track record of improving systems and leading cross-functional teams
• Experience working with CRMs, project management tools, and delivery platforms
• Familiarity with LMS, SCORM or digital learning tools (desirable)

Blue Eskimo is the leading provider of specialist recruitment for the Learning and Development, e-learning and Training sectors. We provide interim, fixed term contract and permanent roles for multiple disciplines. These include Learning and Development Managers, e-learning Business Development Managers, E-learning Instructional Designers, Elearning Project Managers, Learning Technology Managers, Training Operations Managers, Training and e-learning Consultants, IT Trainers & Soft Skills Trainers